We’ve been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001.
Our service is free for consumers, and every year well over 1 million people contact us about problems with:
- bank accounts, payments and cards
- payment protection insurance (PPI)
- home, car, travel and other types of insurance
- loans and other credit, like car finance
- debt collection and repayment problems
- mortgages
- financial advice, investments and pensions
Find out more about the complaints we can help with.
Pressing play on the video above will set a third party cookie. Please read our cookie policy for more information.
Read the transcript of ‘What is the Financial Ombudsman Service’ video (PDF 63KB)
Guided by fairness
Fairness is at the heart of what we do – and how we treat our staff and the people who use our service.
Our service
If a financial business and a customer can’t resolve a complaint themselves, we’ll give an unbiased answer about what has happened. If we decide someone has been treated unfairly, we’ll use our legal powers to put things right.
The people behind the Financial Ombudsman Service
From our non-executive board to our panel of ombudsmen, find out about the people who work for our service – and how you can join our team.
Find out more about us
Are you a small business?
If you’re a small business (SME) and want to make a complaint to us, go to our dedicated small business website for more information about how we can help.
Need help with a claims management dispute?
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, go to the Claims Management Ombudsman website for more information.
