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Our people are at the heart of our service and have a unique mix of experience, background, knowledge and personality. But what they all have in common is a passion, and an ability to solve the problems people talk to us about.

we’re currently recruiting for

  • legal counsel

    permanent |salary £55,000 to £65,000 (depending on skills and experience) plus excellent benefits – London docklands

    Are you a qualified lawyer looking for a new challenge, where your work really makes a difference?

    Our legal and jurisdiction team has responsibility for providing legal advice and support to the Financial Ombudsman Service across a broad range of legal areas, including acting for the ombudsman in litigation.

    We are looking for a solicitor or barrister qualified in England & Wales (or an equivalent jurisdiction) to join us as legal counsel. You will work with the team to provide advice to our organisation on all legal and jurisdiction matters and help us build legal knowledge across the ombudsman service.

    We are looking for someone with [recent] experience in the regulatory, commercial or public sectors, or in private practice. Ideally you will have some experience in one or more of the following areas: Public law, financial services law and regulation, litigation, information law, employment law or contracts and procurement. In this role you will be explaining complex concepts to non-lawyers, so excellent written and oral communication skills are a must.

    You will have problem-solving skills and the ability to question, reason and analyse, getting to the heart of problems and finding solutions which are supported by the law. You will be able to work well under pressure and meet deadlines.

    You will maintain up to date knowledge and understanding of relevant legal, regulatory and policy issues that currently, or could potentially, affect us. You will support less experienced members of the team in developing and learning. And you will become involved in training to the organisation on various legal issues, so good presentation skills are important.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    The closing date for applications is 29 May 2017.

    download job profile apply now

    ombudsman manager

    permanent |starting salary £55,000 plus excellent benefits and the potential to progress to £65,000 within 18 months, depending on your performance – London docklands

    These roles are available on a full time and part time basis.

    lead and inspire a team – to reach fair answers to complex problems
    Every year, we settle a wide range of disputes between financial businesses and their customers. We listen to both sides of the story and weigh up the facts, before reaching a fair outcome – thoughtfully and quickly.

    common-sense decisions – at the heart of what we do
    As an ombudsman manager, you’ll lead a small team of investigators and be at the heart of what we do – helping them sort out financial services problems for our customers. By using your sound judgment and leadership skills, you’ll support your team in reaching answers that are fair and feel fair. And where this doesn’t resolve things, you’ll have the responsibility to make final decisions that are legally binding on both sides.

    help us make money matters fairer – who we’re looking for
    You’ll be used to weighing up relevant information and then making tough and fair decisions at a senior level – for example in law, business or in a policy environment. But most importantly you’re a natural problem-solver, who is open minded and uses common sense to resolve complex and challenging situations. You’re motivated by doing the right thing – and can cut through confusion to help give people the help they need in a clear and balanced way.

    You’ll be able to lead, motivate and inspire a team to deliver excellent service for our customers. So you’ll need to be a great coach, passionate about developing your people – and able to drive performance. To ensure your team provides fair and timely answers you’ll also be able to identify those times when you need to step in to keep things on track. In this exciting role, you’ll know you’re making a real difference to people’s lives every day.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    download job profile apply now

    BI technician

    permanent |salary up to £30,000 – London docklands

    Our business information technical team maintains and develops the tools we use to report on how well we’re doing against our commitments as an organisation.

    As our business information technician, you’ll play a key role in supporting SAP Business Objects, our main tool – you’ll be understanding problems and requirements from our people, and working out the best way to resolve them in collaboration with your more technical colleagues. You’ll also help to create Business Objects universes and dashboards, which are crucial for successful reporting. And you’ll be responsible for ensuring the systems are used in line with established security procedures and policies.

    This is the ideal role for someone with some technical knowledge or experience to get their hands on some of the leading reporting tools available, and to enhance their technical skills. We’re looking for someone who’s genuinely passionate about technology and organisational reporting, who can make a significant contribution to a busy team and collaborate with a range of stakeholders. Ideally you’ll already have had some experience of supporting a reporting tool or have experience of a management information or business information function – but what’s really key is your aptitude to quickly get to grips with technology and deliver a great service.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    download job profile apply now

    software test analyst

    permanent | salary £38,000 to £42,000 plus excellent benefits – London docklands

    Can you use your experience in software testing to help make sure our IT applications are working properly?

    Our organisation relies on a range of software tools and applications to help us to deliver an excellent service to our customers. As a software test analyst, you’ll deliver manual technical testing of the systems we run – making sure we have quality software available – whether it’s a new installation or an upgrade to an existing system. You’ll be responsible for stopping any defects in the systems going live, hitting our testing deadlines, making sure the software works as it should and providing accurate information to our business analyst colleagues. You’ll play a particularly crucial role in making sure our customer relationship management (CRM) tool Microsoft Dynamics CRM works effectively.

    You’ll have experience in a test-driven development environment using Agile and will ideally be ISTQB or ISEB certified. Having a good knowledge of manual and automation testing and techniques is important too, as is familiarity with release management principles and processes – and you should be comfortable with CRM testing. You should have integration test experience using Microsoft testing products, particularly VSTS (Visual Studio Team System) and TFS (Microsoft Team Foundation Server). And you’ll need to be confident in interacting with development teams and managers across the full software lifecycle.

    This is the ideal opportunity to work in a busy, forward-thinking applications management team using some of the software testing industry’s best tools.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    download job profile apply now
  • business information developer

    permanent | salary £35,000 - £40,000 - London docklands

    Do you have the potential to become a business information developer?

    With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.

    Our (BI) team provides accurate, timely information to the organisation through the use of Business Objects reports as well as dashboards. As a BI developer, you’ll maintain and develop these tools, as well as making sure we have all appropriate documentation. You and your team will be our experts on BI products, including the Business Objects suite, SAP Xcelsius, InfoBurst and Xwis. And your team will lead on the upgrade of our BI software.

    Naturally, you’ll have strong technical capability, being highly skilled in Microsoft Excel and SQL, and be looking to build up your technical expertise in a dynamic environment using cutting-edge tools. You’ll bring a real passion for BI to the team and enjoy making a real difference at an organisation that can genuinely transform lives. This is the perfect opportunity to get your hands on some really great reporting technology and develop your career in BI.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    download job profile apply now

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