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Our people are at the heart of our service and have a unique mix of experience, background, knowledge and personality. But what they all have in common is a passion, and an ability to solve the problems people talk to us about.

we’re currently recruiting for

  • mass claims consultant

    fixed term contract until end of March 2019 – salary £19,520 – London

    can you play a vital role in delivering the very best service to our customers?

    Supporting our busy mass claims division, you’ll often be the first person our customers (both consumers and businesses) speak to when they contact us, so you’ll make a great first impression by listening to their complaint and explaining what we can do to help. Our mass claims consultants use the huge volume of knowledge we’ve built up to help support the resolution of a case – making sure the customer remains at the heart of what we do.

    You’ll make a great first impression by listening to their complaint and explaining what we can do to help – and letting them know the information we need to get things moving for them. You’ll also make things as easy as possible for your colleagues to assess cases, by gathering relevant information from the consumer and business.

    You’ll have experience in dealing with customers, whether over the phone or in person, as well as some administrative experience. And you’ll be able to handle large volumes of information accurately and efficiently while working as a positive and enthusiastic member of the team.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    The closing date for applications is 8 December 2017.

    download job profile apply now
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