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Our people are at the heart of our service and have a unique mix of experience, background, knowledge and personality. But what they all have in common is a passion, and an ability to solve the problems people talk to us about.

we’re currently recruiting for

  • business information developer

    permanent | salary £35,000 - £40,000 - London docklands

    Do you have the potential to become a business information developer?

    With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.

    Our (BI) team provides accurate, timely information to the organisation through the use of Business Objects reports as well as dashboards. As a BI developer, you’ll maintain and develop these tools, as well as making sure we have all appropriate documentation. You and your team will be our experts on BI products, including the Business Objects suite, SAP Xcelsius, InfoBurst and Xwis. And your team will lead on the upgrade of our BI software.

    Naturally, you’ll have strong technical capability, being highly skilled in Microsoft Excel and SQL, and be looking to build up your technical expertise in a dynamic environment using cutting-edge tools. You’ll bring a real passion for BI to the team and enjoy making a real difference at an organisation that can genuinely transform lives. This is the perfect opportunity to get your hands on some really great reporting technology and develop your career in BI.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    download job profile apply now
  • ombudsman managers

    permanent – starting salary £55,000 plus excellent benefits and the potential to progress to £65,000 within 18 months, depending on your performance

    These roles are available on a full time and part time basis.

    lead and inspire a team – to reach fair answers to complex problems
    Every year, we settle a wide range of disputes between financial businesses and their customers. We listen to both sides of the story and weigh up the facts, before reaching a fair outcome – thoughtfully and quickly.

    common-sense decisions – at the heart of what we do
    As an ombudsman manager, you’ll lead a small team of investigators and be at the heart of what we do – helping them sort out financial services problems for our customers. By using your sound judgment and leadership skills, you’ll support your team in reaching answers that are fair and feel fair. And where this doesn’t resolve things, you’ll have the responsibility to make final decisions that are legally binding on both sides.

    help us make money matters fairer – who we’re looking for
    You’ll be used to weighing up relevant information and then making tough and fair decisions at a senior level – for example in law, business or in a policy environment. But most importantly you’re a natural problem-solver, who is open minded and uses common sense to resolve complex and challenging situations. You’re motivated by doing the right thing – and can cut through confusion to help give people the help they need in a clear and balanced way.

    You’ll be able to lead, motivate and inspire a team to deliver excellent service for our customers. So you’ll need to be a great coach, passionate about developing your people – and able to drive performance. To ensure your team provides fair and timely answers you’ll also be able to identify those times when you need to step in to keep things on track. In this exciting role, you’ll know you’re making a real difference to people’s lives every day.

    Find out more about how you can make a difference at the ombudsman service by taking a look at the job profile.

    If this sounds like you then apply now.

    download job profile apply now
  • IT security analyst

    permanent – salary up to £50,000 plus excellent benefits

    Can use your background in IT security to become a trusted adviser in our IT department?

    We rely on our growing information security team to prevent, monitor and manage threats to our data security. As an IT security analyst you’ll work side by side with the IT team and project managers – providing advice and guidance on security issues and being an expert consultant for any security-related elements of their work.

    You’ll join an evolving function and become a trusted adviser during a period of big changes – you’ll enjoy working across the organisation to promote awareness of IT security considerations and best practice.

    This role is all about communication and working closely with stakeholders. As a trusted adviser for the organisation’s IT security, you’ll explain threats and benefits clearly and convincingly. And of course you’ll have a sound knowledge of IT security with experience of assessing and analysing risks. To really succeed in this role, you’ll also need deep practical knowledge of networking and infrastructure technologies, particularly Cisco. It would also be desirable to have relevant security certifications and knowledge of business continuity best practice.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    download job profile apply now
  • investigators

    permanent – starting salary £27,000 plus excellent benefits and the potential to progress to £31,000 within 12 months, depending on your performance – London

    These roles are available on a full time and part time basis.

    As an investigator, you’ll be part of a small team, at the heart of what we do – helping sort out financial services problems for our customers. Supported by an ombudsman manager, you’ll be accountable for getting to the bottom of our customers’ complaint and investigating things thoroughly, to find answers to problems that are fair and feel fair.

    You’ll do this by listening carefully to both sides, asking the right questions and using your sound judgment – as well as drawing on the expertise and knowledge of those around you. You’ll need to build trust, manage expectations and explain what you think, and why – both in writing and over the phone. And you’ll do this in a way that’s straightforward and clear for everyone to understand.

    help us make money matters fairer – who we’re looking for

    You’ll thrive in an environment where no two days are the same – and you’ll be motivated by doing the right thing. You’re confident at cutting through the confusion to give people the help they need in a clear and balanced way. You’re a natural problem-solver, who is open minded and uses common sense to resolve complex and challenging situations.

    Ideally, you’ll have experience of helping people in a customer-facing or case handling role. And while a knowledge and understanding of financial services and products is beneficial – it’s not essential. Importantly, you’ll have a desire and curiosity to learn and build your knowledge – be self-motivated and able to organise and juggle a number of competing priorities.

    Find out more about how you can make a difference at the ombudsman service by taking a look at the job profile and our recruitment process.

    If this sounds like you then apply now.

    Closing date – 31 August 2017

    download job profile apply now
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