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Our people are at the heart of our service and have a unique mix of experience, background, knowledge and personality. But what they all have in common is a passion, and an ability to solve the problems people talk to us about.

we’re currently recruiting for

  • policy and communications adviser

    permanent | salary up to £42,100 plus excellent benefits – London docklands

    Are you interested in the bigger picture, working flexibly and helping us build strong relationships with our stakeholders? Do you have experience in handling information rights requests?

    Our stakeholder team helps bridge the gap between the ombudsman service and the outside world through building relationships and sharing insight, both internally and with the people and organisations that have an interest in what we do. And we’re looking for a policy and communications adviser to help us do just that.

    We’re looking for someone who has a solid understanding of information rights work – including experience handling requests – to help us meet our obligations under Freedom of Information and Data Protection legislation. And while you’ll have a core responsibility supporting this particular aspect of the stakeholder team’s work, to succeed in the role you’ll need to work flexibly across the team – whether it’s answering an individual enquiry, putting together more in-depth analysis of insight, or strengthening important relationships.

    You’ll be someone who is in tune with what’s going on in the world, able to add perspective and context to our work. Your communication and relationship building abilities will be first class – and you’ll be able to use common sense and sound judgement to analyse and evaluate complex information, often having to untangle situations that are unclear and sensitive.

    If we’ve sparked an interest in you and you’d like to find out more, then take a look at the job profile.

    Then, if you think you’ve got the skills and experience we’re looking for and would like to apply, please send us your CV and a cover letter letting us know why you think you’re the right person for the role.

    The closing date for applications is 22 January 2017.

    download job profile apply now

    policy and communications manager

    permanent and 12 month fixed term contracts |salary up to £51,700 plus excellent benefits depending on skills and experience – London docklands

    Our broad remit means that it’s vital we understand the wider environment – and that we’re able to join the dots between what’s going on in the outside world and the complaints we’re seeing. Our stakeholder team is responsible for bridging that gap – by building strong relationships and sharing useful and relevant insight, both internally and with the people and organisations that have an interest in what we do. That includes financial businesses, trade bodies, consumer organisations, charities, regulators, government and the media.

    We’re looking for policy and communications managers to work flexibly across our stakeholder team. You’ll be adept at building strong relationships and trusted networks – both internally and externally – and you’ll be someone who uses common sense and sound judgement to analyse complex information and share relevant insight. Most importantly, you’ll be an excellent communicator who’s able to understand what’s going on behind the headlines and translate complex issues into everyday language. And experience in financial services would be a real advantage.

    To make sure we have the key skills we need within the stakeholder team, we’re particularly interested in hearing from experienced people managers with one or more of the following skills and experience:

    working closely with the media
    You’ll have an understanding of the media and managing the work of a busy press office. And you’ll have a strong track record of designing and delivering effective communication and engagement strategies.

    leading insight and content work
    You’ll have the ability to identify opportunities for the ombudsman to share its insight, and the research skills to gather and analyse relevant information and data from the large number of complaints our service resolves. And you’ll have a track record in distilling this insight into clear and effective content to share with a wide range of stakeholders.

    providing senior level support to an executive team and board
    You’ll have an understanding of company law, procedures and rules – and you’ll be familiar with what’s required for good corporate governance. And you’ll have provided senior level support to an executive team or board, to help them achieve strategic goals.

    If we’ve sparked an interest in you and you’d like to find out more, then take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    The closing date for applications is 29 January 2017.

    download job profile apply now

    SharePoint support engineer

    permanent |salary up to £35,000 plus excellent benefits – London docklands

    Can you use your technical knowledge to keep our SharePoint systems running smoothly?

    Our Microsoft SharePoint system houses some of our key applications that we use to share knowledge across the organisation, allowing our people to provide the best possible service to consumers and businesses.

    As a SharePoint support engineer, you’ll take calls from the service desk and then resolve problems and technical issues that our people are experiencing on this system. By exploring technical trends and emerging technical problems, you’ll also help the team prevent issues from occurring in the first place. You’ll also be communicating with our people directly to update them on the status of the calls that they’ve logged.

    You’ll need to have a technical support background, ideally delivering to second and third line level on SharePoint versions 2013 and 2016. We’re looking for a strong team player who can work with technical colleagues to perform fixes, and bring analytical skills forward to help us understand how we can prevent technical problems from coming up in the future. To provide the excellent service to our people, you’ll also need ability to communicate clearly with a diverse audience, and make people feel like they’ve been listened to.

    This is the perfect opportunity to develop your skills on the latest version of SharePoint.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    The closing date for applications is 29 January 2017.

    download job profile apply now

    lead security analyst

    permanent | salary up to £70,000 plus excellent benefits – London docklands

    Our customers trust us – and rely on us – to look after their data safely for them. And we hold a great deal of very sensitive information. So it’s crucial that we handle our customers’ data according to our information security policies and standards.

    Our security analysts need someone to lead them as they work across the organisation, making sure that people are following the correct governance procedures at all times. Your team will deal mainly with middle managers here, advising and guiding them about security in a way that they can understand.

    You’ll be leading a small team of analysts in an IT department that’s growing as technology becomes increasingly important in the way we deliver our service as an organisation. And as we provide more services digitally to our customers, we’ll have new security challenges to overcome. So this role offers the chance to put good foundations in place – both for you and for the organisation.

    Having worked in a security team or function within a medium-sized or large organisation, you’ll have a good understanding of an ISO27001 based information security management system. You’ll have used your excellent communication skills to engage and educate colleagues at all levels of an organisation – in a way they can understand. Your knowledge of the Data Protection Act and other relevant legislation will help us make sure we’re compliant. And you’ll also have the ability to coach and mentor your team members as you develop them in their roles.

    Take a look at the job profile to find out more. And if you believe you’re the right person for the role – go ahead and apply now.

    download job profile apply now
  • infrastructure engineer (telephony)

    permanent | salary up to £58,000 plus excellent benefits – London docklands

    Use your technical experience to maintain and develop our telephony infrastructure.

    As demand for our organisation’s service has increased, so too has the number of end users relying on our network and telephony services. We now support around 4,000 people, using in particular IPFX and Cisco communication systems. As our infrastructure engineer for telephony, you’ll provide advanced technical support on all our telephony and communication devices when colleagues escalate queries from our people. And you’ll also be completing development projects to improve our systems and services, including researching the latest relevant products and technologies, and making recommendations to colleagues.

    You’ll have the CCNP voice certificate and will ideally be well on your way to achieving a CCIE. Showing a solid understanding of telephony and with maintaining an IPFX suite, you’ll be experienced at playing a key role in a telephony infrastructure team, ideally in a highly secure enterprise environment. You’ll be an expert in getting the most from our Cisco estate, working in collaboration with colleagues across the IT department to make sure we’re getting the most out of our equipment and software in a secure way. You’ll have a good grasp of wider networking technologies but will be able to maintain and configure Cisco Call Manager v10.5, IPFX v6 and be comfortable supporting unified messaging systems like Jabber, Microsoft Lync and Skype for Business.

    Take a look at the job profile to find out more. And if you believe you’re the right person for the role – go ahead and apply now.

    download job profile apply now
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