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Our people are at the heart of our service and have a unique mix of experience, background, knowledge and personality. But what they all have in common is a passion, and an ability to solve the problems people talk to us about.

we’re currently recruiting for

  • PA to the chief technology officer

    permanent | salary £28,000 plus excellent benefits – London docklands

    Can you provide day-to-day administrative support to our busy chief technology officer and his team?

    As demand for IT services in our organisation has grown, the need for administrative support in the department has developed. Your role will include helping to keep the IT team organised and managing diaries for key meetings and events. And you’ll delight your customers by showing the initiative needed to make their working day a little bit easier, being careful to prioritise at all times.

    You’ll have some PA experience at a medium or senior level, preferably with an understanding of how an IT function is run. With strong organisational and interpersonal skills, you’ll help to coordinate the running of the department using standard Microsoft packages and in house IT systems, making sure you complete your tasks to a high standard without supervision.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    download job profile apply now

    senior legal counsel

    permanent | salary £72,500 plus excellent benefits – London docklands

    Are you a qualified lawyer looking for a new challenge, where your work really makes a difference?

    Our legal and jurisdiction team has responsibility for providing legal advice and support to the Financial Ombudsman Service across a broad range of legal areas, including acting for the ombudsman if we are challenged through the courts.

    We are looking for a solicitor or barrister qualified in England & Wales (or an equivalent jurisdiction) to join us as senior legal counsel. You will work with the team to provide advice to our organisation on all legal and jurisdiction matters and help us build our legal knowledge across the ombudsman service. You will use your experience as a lawyer to deliver trusted advice to our organisation.

    You will need to have demonstrable post qualification experience as a lawyer in the regulatory, commercial or public sector, or in private practice. Ideally you will have some experience in one or more of the following areas: public law, financial services law and regulation, litigation, information law, employment law or contracts and procurement. In this role you will be explaining complex concepts to non-lawyers, so excellent written and oral communication skills are a must. You will have a well developed ability to solve problems, question, reason and analyse, getting to the heart of problems and finding solutions which are supported by the law. You will be able to work well under pressure and meet deadlines.

    When required you will take a lead on specific areas of the team’s workload and have oversight for all related matters. You will support less experienced members of the team in developing and learning. You will become involved in training to the organisation on various legal issues, so good presentation skills are a must.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    Closing date: March 2 2017

    download job profile apply now

    software test analyst

    permanent | salary £38,000 to £42,000 plus excellent benefits – London docklands

    Can you use your experience in software testing to help make sure our IT applications are working properly?

    Our organisation relies on a range of software tools and applications to help us to deliver an excellent service to our customers. As a software test analyst, you’ll deliver manual technical testing of the systems we run – making sure we have quality software available – whether it’s a new installation or an upgrade to an existing system. You’ll be responsible for stopping any defects in the systems going live, hitting our testing deadlines, making sure the software works as it should and providing accurate information to our business analyst colleagues. You’ll play a particularly crucial role in making sure our customer relationship management (CRM) tool Microsoft Dynamics CRM works effectively.

    You’ll have experience in a test-driven development environment using Agile and will ideally be ISTQB or ISEB certified. Having a good knowledge of manual and automation testing and techniques is important too, as is familiarity with release management principles and processes – and you should be comfortable with CRM testing. You should have integration test experience using Microsoft testing products, particularly VSTS (Visual Studio Team System) and TFS (Microsoft Team Foundation Server). And you’ll need to be confident in interacting with development teams and managers across the full software lifecycle.

    This is the ideal opportunity to work in a busy, forward-thinking applications management team using some of the software testing industry’s best tools.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    download job profile apply now
  • infrastructure engineer (telephony)

    permanent | salary up to £58,000 plus excellent benefits – London docklands

    Use your technical experience to maintain and develop our telephony infrastructure.

    As demand for our organisation’s service has increased, so too has the number of end users relying on our network and telephony services. We now support around 4,000 people, using in particular IPFX and Cisco communication systems. As our infrastructure engineer for telephony, you’ll provide advanced technical support on all our telephony and communication devices when colleagues escalate queries from our people. And you’ll also be completing development projects to improve our systems and services, including researching the latest relevant products and technologies, and making recommendations to colleagues.

    You’ll have the CCNP voice certificate and will ideally be well on your way to achieving a CCIE. Showing a solid understanding of telephony and with maintaining an IPFX suite, you’ll be experienced at playing a key role in a telephony infrastructure team, ideally in a highly secure enterprise environment. You’ll be an expert in getting the most from our Cisco estate, working in collaboration with colleagues across the IT department to make sure we’re getting the most out of our equipment and software in a secure way. You’ll have a good grasp of wider networking technologies but will be able to maintain and configure Cisco Call Manager v10.5, IPFX v6 and be comfortable supporting unified messaging systems like Jabber, Microsoft Lync and Skype for Business.

    Take a look at the job profile to find out more. And if you believe you’re the right person for the role – go ahead and apply now.

    download job profile apply now

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