The Financial Ombudsman Service was set up by law as an independent public body. Our job is to resolve individual disputes between consumers and businesses – fairly, reasonably, quickly and informally.
What matters most to us and our customers is fairness. Where things aren’t fair, we can use our power to put them right.
Fairness isn’t only about making sure our answers and decisions are technically right. It’s also about wanting to make what we do feel right. And we do this by listening, thinking and explaining.
In resolving the problems people refer to us, we’re committed to:
We’re interested in all types of feedback about us – whether it’s positive, negative or just a reflection on using our service. If you’ve had a good experience, please let the person responsible know. If you’re not sure who to contact – or you have any questions –phone 0800 023 4 567 and we’ll get you to the right place.
To help us improve our service, we regularly ask consumers and businesses about their experience of using the ombudsman service. So we might get in touch with you to ask you how we’re doing. Your honest answers help us see where we’re doing well and how we could do better.
Sometimes we might not meet your expectations and if that happens we want to hear about it. We have a separate process for looking into complaints about us.
0800 023 4567
our technical advice desk
(for businesses and consumer advisers)
020 7964 1400
020 7964 1234
07901 118 018 out of hours