online consumer credit resource
In this section of our website you'll find a collection of online documents, reference materials and links – giving more background to our work handling consumer credit complaints (which we have covered since April 2007).
This section may be of particular interest to:
- consumer advisers (such as debt and money advisers) and
- businesses with a standard consumer credit licence (automatically covered by law by the ombudsman).
our quick guide to ...
the ombudsman and smaller businesses [PDF version opens in new window]
this brief guide is aimed at those businesses we cover that don't generally have much contact with us, because they only receive complaints rarely
consumer credit complaints – case studies
- in issue 68 of ombudsman news we published an update on disputes involving consumer-credit businesses – a year after they came under the ombudsman service for the first time
- in issue 75 of ombudsman news we published some more case studies – about debt collection, debt management, point-of-sale loans and financial hardship
consumer-credit businesses – welcome from the ombudsman
in issue 60 of ombudsman news (March/April 2007) – following the widening of our remit to include consumer credit businesses - we set out the types of consumer-credit complaints we can consider, the preparations we made in advance of our new remit and the resources available for businesses
information for businesses covered by the ombudsman service
quick and easy access to the most frequently-asked questions (FAQs) from small businesses – about all aspects of our process and procedures
the official complaints-handling rules for consumer-credit businesses
the Consumer Credit Act 2006
providing the statutory framework under which consumer-credit activities are carried out and regulated in the UK
our 2006 consultation paper on extending our remit to cover consumer credit
published in June 2006 – explaining the technicalities of the ombudsman's remit over consumer-credit disputes, inviting feedback on issues such as our funding for this work, and asking for comments on the draft rules for handling consumer-credit complaints (amending the rules contained in the "DISP" section of the FSA's Handbook)
our 2006 feedback statement on proposals to extend our remit to consumer credit [PDF version opens in new window]
summarising the responses we received to the consultation on the proposed rules for the consumer credit jurisdiction
details of the series of roadshows that we ran for consumer credit businesses in the run-up to April 2007, when the consumer credit jurisdiction came into effect