We are very keen to work with groups of consumers who – according to research – are less likely to know about their rights to complain and about the free availability of the Financial Ombudsman Service.
We also want to work closely with consumers who may face particular barriers in bringing complaints to us – for example, because of language difficulties or disabilities.
Our outreach work includes initiatives and awareness-raising campaigns to help us engage more closely with:
For more information about our outreach work with voluntary and consumer groups, please contact our outreach team.
Each year in our annual review we publish statistics on the type of consumers who use the ombudsman service – including demographic information about our users – together with updates on our access and inclusion work.