accessibility
Our service is for everyone. We aim to be accessible – and to meet any particular needs our customers may have.
meeting your needs
We can provide information about our service in different formats and adapt the way we communicate with you – depending on your needs. For example, we can use Braille, large print or audiotape and we can make and receive calls using TypeTalk.
Please let us know what your particular needs are, and we will do our best to help. You can contact us about accessibility by email or phone us on 020 7964 0766.
speaking your language
- information about our service in different languages
(including audio-clips in mp3-format)
easy read (accessible text format)
- Your Complaint and the Ombudsman Service
(including audio-clip in mp3-format)
British Sign Language
- your complaint and the ombudsman service
(video-clip in Flash-format) - your complaint and the ombudsman service – easy read (accessible text format)
(video-clip in Flash-format)
audio and video-clips
information in non-text format includes:
- welcome-video from the chief ombudsman, Walter Merricks
- "my story" video-clips – how the ombudsman service helped me when my bank-card was stopped abroad and when my car was written off
- "fy stori" clip fideo – sut wnaeth y gwasanaeth ombwdsmon fy helpu pan gafodd fy ngherdyn banc ei stopio dramor a pan gafodd fy nghar ei falu'n rhacs
- your complaint and the ombudsman service (mp3-format audio-clip)
- online interview with the chief ombudsman, Walter Merricks, on moneysupermarket.com
listen to this website being read aloud
using this website
- including how to enlarge the text size on screen