Financially, things would be very difficult indeed by now if we’d not had the ombudsman to look into things for us. I’d been made redundant and asked a firm of financial advisers how I could make the most of my limited income.
I'd been paying into a pension scheme - but I’d not expected to retire for 10 years or so. The adviser said I should transfer my pension fund - and a fair bit of my savings - into a plan he said would give me a decent income. It seemed OK for a while - but then I started getting less and less. I was finding it difficult to manage.
I complained to the adviser but felt I was hitting my head against a brick wall. Then the ombudsman service got involved. They went into everything in detail. They said it was clear even from the adviser’s own notes that I'd not been in a position to take risks with my money. So I’d been badly advised all along. They told the adviser what to do to put things right. I only wish someone had explained things to me so clearly at the outset. Then I'd never have needed the ombudsman's help.