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languages

If your preferred language is not listed below, please email or phone us on:

0800 023 4 567

Calls to this number are normally free for people ringing from a "fixed line" phone - but charges may apply if you call from a mobile phone.

Or:

0300 123 9 123

Calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs.

These numbers may not be available from outside the UK - so please call us from abroad on +44 20 7964 0500.

We'll be happy to phone you back, if you're worried about the cost of calling us.

If you want to phone us – to talk about your complaint in a language other than English – we can get an interpreter on the line for you almost immediately.

Arabic (بالعربية)

consumer leaflet

complaint form

audio-clip [05:23min mp3-format]

Bengali

consumer leaflet

complaint form

audio-clip [07:10min mp3-format]

Bulgarian (Български)

consumer leaflet

complaint form

Chinese - Simplified

consumer leaflet

complaint form

audio-clip [05:40min mp3-format]

Chinese - Traditional Hong Kong

consumer leaflet

complaint form

audio-clip [05:40min mp3-format])

Czech (Čeština)

consumer leaflet

complaint form

Dutch (Nederlands)

consumer leaflet

complaint form

French (Français)

consumer leaflet

complaint form

Gaelic

audio-clip [04:59min mp3-format]

consumer leaflet

German (Deutsch)

consumer leaflet

complaint form

Gujurati

consumer leaflet

complaint form

audio-clip [05:30min mp3-format]

Hindi

consumer leaflet

complaint form

audio-clip [04:55min mp3-format]

Italian (Italiano)

consumer leaflet

complaint form

Polish (Polski)

consumer leaflet

complaint form

Portuguese (Português)

consumer leaflet

complaint form

Punjabi

consumer leaflet

complaint form

audio-clip [06:29min mp3-format]

Romanian (Român)

consumer leaflet

complaint form

Russian (Πусский)

consumer leaflet

complaint form

Slovakian (Slovenskom)

consumer leaflet

complaint form

Somali

consumer leaflet

complaint form

Spanish (Español)

consumer leaflet

complaint form

Turkish (Türkçe)

consumer leaflet

complaint form

Urdu - India

consumer leaflet

complaint form

Urdu - Pakistan

consumer leaflet

complaint form

audio-clip [06:20min mp3-format]

Vietnamese (Tiếng Việt)

consumer leaflet

complaint form

audio-clip [04:25min mp3-format]

Welsh (Cymraeg)

consumer leaflet

audio-clip [05:08min mp3-format]

video-clip [04.39min Flash-format]