We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 356013 results
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Decision Reference DRN-4551783
5 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4551783 The complaint Mrs H complains that Revolut Ltd did not refund a series of transactions she says she lost to scam. What happened Mrs H received a text claiming to be from a third-party bank, asking if she had attempted to make a payment of £399.99. She replied with ‘no’ and t... (3 pages)View decision -
Decision Reference DRN-5005735
5 Sep 2024 Shawbrook Bank Limited UpheldBanking and PaymentsDRN-5005735 The complaint Mr D complains Shawbrook Bank Limited delayed the transfer of his matured individual savings Account (ISA) to a third party ISA provider. What happened I sent the parties a provisional decision in April 2024, in which I set out the following background informa... (4 pages)View decision -
Decision Reference DRN-4846415
5 Sep 2024 St. James's Place Wealth Management Plc Not upheldPensions and AnnuitiesDRN-4846415 The complaint Mr C is represented. His complaint was submitted to us alongside his wife’s because the service they complain about was, in the main, delivered to them jointly. Their respective complaints are being addressed separately, so this decision is only about his. He ... (12 pages)View decision -
Decision Reference DRN-4784705
5 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4784705 The complaint Miss K complains that Revolut Ltd did not refund a series of transactions she lost to a scam. What happened Miss K received a call on 321 October 2023 from someone claiming be a manager at a third- party bank she held an account with. They said her account was ... (5 pages)View decision -
Decision Reference DRN-4503460
5 Sep 2024 TF Global Markets (UK) Limited Not upheldInvestmentsDRN-4503460 The complaint Mr K complains that TF Global Markets (UK) Limited, trading as ThinkMarkets, cancelled a number of profitable trades on his contracts for difference (CFD) account. Mr K would now like ThinkMarkets to refund the profits from the trades that they cancelled. What... (5 pages)View decision -
Decision Reference DRN-4734215
5 Sep 2024 Allium Money Limited Not upheldConsumer CreditDRN-4734215 The complaint Mr B is unhappy with how Allium Money Limited handled a claim he made to it. What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my informal remit. Mr B purchased double glazi... (5 pages)View decision -
Decision Reference DRN-4895577
5 Sep 2024 Think Money Limited Not upheldBanking and PaymentsDRN-4895577 The complaint Mr E complains that Think Money Limited won’t refund money he lost when he was a victim of a crypto scam. Mr E is represented by a firm that I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refe... (4 pages)View decision -
Decision Reference DRN-4961792
5 Sep 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4961792 The complaint Mr C complains that Bank of Scotland plc trading as Halifax unfairly blocked his credit card while he was on a cruise. What happened Mr C’s explained that in March 2024 he was on an international cruise when he attempted to use his Halifax credit card. A payme... (3 pages)View decision -
Decision Reference DRN-5004904
5 Sep 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5004904 The complaint Mr W complains that Barclays Bank UK PLC trading as Barclaycard unreasonably refused his credit application. What happened Mr W applied for a credit card with Barclaycard after being pre-approved but his application was declined. Barclaycard’s rejection letter ... (3 pages)View decision -
Decision Reference DRN-4721172
5 Sep 2024 Openwork Limited UpheldPensions and AnnuitiesDRN-4721172 The complaint Mrs D complains that an Appointed Representative (AR) of Openwork Limited (Openwork) gave her unsuitable advice to transfer her pension in 2019. Openwork is responsible for this complaint, so I’ll only refer to it in my decision. Mrs D is represented in her com... (10 pages)View decision
