We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN0111262
31 Mar 2020 Close Brothers Limited UpheldBanking and creditMr T complains that a motorbike that was supplied to him under a conditional sale agreement with Close Brothers Limited, trading as Close Brothers Motor Finance, wasn’t of satisfactory quality. He’s being helped with his complaint by his daughter-in-law.backgroundA motorbike was supplied t... (4 pages)View decision -
Decision Reference DRN8205354
21 Jan 2019 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr M has complained that MCE Insurance Company Limited unfairly cancelled his motorcycle insurance policy as if it didn’t exist and refused to deal with his theft claim.backgroundMr M renewed his motorbike insurance policy with the insurer MCE via an online comparison we... (4 pages)View decision -
Decision Reference DRN5091789
10 Feb 2017 Europaische Reiseversicherung AG UpheldInsurance (excluding PPI)Mr M and Miss G complain that Europaische Reiseversicherung AG mishandled a claim on a travel insurance policy.backgroundMr M and Miss G were in a part of the European Union. They left baggage in a parked hire car. Someone broke one of its windows and stole som... (4 pages)View decision -
Decision Reference DRN8582716
17 Apr 2020 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr W has complained that MCE Insurance Company Limited failed to act when he told them he’d received notice of forthcoming court proceedings. These proceedings related to a claim MCE were dealing with under his motorcycle insurance policy. backgroundMr W contacted MCE in December 2018 – a ... (3 pages)View decision -
Decision Reference DRN-2245623
6 Mar 2021 MCE Insurance Company Limited UpheldInsuranceDRN-2245623 The complaint Mr P complains that MCE Insurance Company Limited wrongly avoided his motorbike insurance policy and retained the premium for it. What happened Mr P took a policy out with MCE on 15 March 2020, having completed the application on a comparison website. Mr P says th... (3 pages)View decision -
Decision Reference DRN-1812134
7 May 2020 esure Insurance Limited Not upheldInsuranceDRN-1812134The complaintMr A complains about how esure Insurance Limited settled his car insurance claim following an accident. What happenedMr A was involved in an accident. He was turning right at a four-way junction with temporary lights. He proceeded on a green light, but the lights we... (3 pages)View decision -
Decision Reference DRN1453133
27 Mar 2019 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Miss P is complaining that Advantage Insurance Company Limited (Advantage) has found her partially responsible for an accident after she made a claim on her car insurance policy. backgroundMiss P took out a car insurance policy through Advantage. The named driver on t... (3 pages)View decision -
Decision Reference DRN4842865
8 Feb 2019 AXA Insurance UK Plc UpheldInsurance (excluding PPI)Mr S has complained about the service he received from AXA Insurance UK Plc following a claim on his motor insurance policy. background In November 2016 Mr S was stationary in his car when it was hit by a motorcycle. AXA arranged repairs to his car and looked to... (3 pages)View decision -
Decision Reference DRN-2911153
25 Aug 2021 MCE Insurance Company Limited Not upheldInsuranceDRN-2911153 The complaint Mr S complains MCE Insurance Company Limited haven’t handled a motorcycle insurance claim properly. A representative has helped Mr S bring this complaint, but for simplicity I’ve just referred to him in this decision. What happened In November 2018 Mr S was unfort... (3 pages)View decision -
Decision Reference DRN3329242
31 Aug 2017 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr B has complained that additional damage caused by MCE Insurance Company Limited to his motorbike unfairly meant it was written off. Mr B made a claim under his motorcycle insurance policy when his motorbike was stolen and later recovered.background Mr B’s motorbike ... (3 pages)View decision