We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN-2586370
30 Apr 2021 Bollington Insurance Brokers Limited Not upheldInsuranceDRN-2586370 The complaint P, a limited company, complains that Bollington Insurance Brokers Limited (Bollington) failed to amend an insurance policy when requested. What happened Where I refer to P within this decision, this includes its representatives, who are for the purposes of this ma... (3 pages)View decision -
Decision Reference DRN-3345807
3 Mar 2022 Lloyds Bank PLC Not upheldInsuranceDRN-3345807 The complaint Mr B, on behalf of himself and the last Mrs B, has complained that Lloyds Bank PLC mis- sold him a mortgage payment protection insurance (PPI) policy. What happened Mr B took out the PPI at the same time as arranging the mortgage in 1996 (with the mortgage and PPI... (3 pages)View decision -
Decision Reference DRN4055438
10 Nov 2017 Europa Group Limited UpheldInsurance (excluding PPI)Mr W has complained about Europa Group Limited. He isn’t happy that it didn’t tell him his motorbike insurance policy had been cancelled. He was later stopped by the police for driving without insurance.backgroundMr W took out his insurance online but his policy wa... (3 pages)View decision -
Decision Reference DRN1258511
19 Oct 2015 Markerstudy Insurance Company Limited Not upheldInsurance (excluding PPI)Mr V has complained about Markerstudy Insurance Company Limited’s decision to cancelhis motorcycle policy as if it never existed and that it refused to deal with a claim he madewhen his bike was stolen.backgroundMr V bought his motorbike policy with Markerstudy through ... (3 pages)View decision -
Decision Reference DRN-3295871
10 Feb 2022 Lexham Insurance Consultants Limited Not upheldInsuranceDRN-3295871 The complaint Mr G complains about Lexham Insurance Consultants Limited (LIC) and the incorrect advice they provided when he was seeking information about his policy and the cover it offered before deciding to renew. What happened Mr G held a motorcycle policy that was sold by ... (3 pages)View decision -
Decision Reference DRN4735577
18 Mar 2019 C M C Chesterfield Limited Not upheldPayment protection insurance (PPI)Mr H has complained that CMC Chesterfield Limited mis-sold him a payment protection insurance (PPI) policy when he took out a loan to buy a motorbike.backgroundI have attached my provisional decision from February 2019, which forms part of this final decision. In my p... (4 pages)View decision -
Decision Reference DRN3268934
3 Apr 2013 Liverpool Victoria Insurance Company Limited Not upheldInsurance (excluding PPI)Ms T complains about Liverpool Victoria’s handling of her legal expenses insurance claim.backgroundMs T contacted Liverpool Victoria in May 2011 in relation to a speeding ticket she had received. She was referred to the legal helpline which was run by a firm of solicitors on its behalf.... (4 pages)View decision -
Decision Reference DRN0013400
28 Dec 2018 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr E has complained about the way MCE Insurance Company Limited dealt with a claim he made under his motorcycle insurance policy.backgroundMr E bought a motorbike insurance policy with MCE. In May 2018 he reported the theft of his motorbike. MCE validated the claim ... (3 pages)View decision -
Decision Reference DRN1443318
5 Feb 2018 The Society of Lloyd's UpheldInsurance (excluding PPI)Mr T complains Society of Lloyd’s wrongly declined a claim on his motorcycle insurance policy. Mr T’s father is bringing the complaint on his behalf, as his representative. All references to Society of Lloyd’s include its agents, for which it has responsibility. backg... (3 pages)View decision -
Decision Reference DRN-2504443
18 May 2021 Acromas Insurance Company Limited Not upheldInsuranceDRN-2504443 The complaint Mr A complains that Acromas Insurance Company Limited (“Acromas”) failed to provide a hire car in a timely manner when his car broke down whilst abroad. What happened The facts of this complaint are well-known to both parties, so I won’t repeat everything here. Bu... (3 pages)View decision