We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN-3967722
7 Mar 2023 Markerstudy Insurance Company Limited Not upheldInsuranceDRN-3967722 The complaint Mr E complains that Markerstudy Insurance Company Ltd have declined his claim for theft of his motorbike and provided poor service. What happened Mr E had an insurance policy with Markerstudy for his motorbike. In May 2022 Mr E’s motorbike was stolen, and he made ... (3 pages)View decision -
Decision Reference DRN4553217
8 May 2015 F H Warr & Sons Ltd Not upheldPayment protection insurance (PPI)Mr M complains that he was mis-sold a payment protection insurance (PPI) policy by FH Warr & Sons Ltd (FH Warr) when he took out a loan to buy a motorcycle.backgroundMr M attended the showroom of FH Warr to buy a motorcycle. He spoke with a sales advisor and throu... (3 pages)View decision -
Decision Reference DRN8021973
25 Apr 2016 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr W has complained that Advantage Insurance Company Limited didn’t pay a fair market value for his motorbike when he made a claim under his motorcycle insurance policy.backgroundMr W was involved in an accident with a car. The driver of the car admitted it was the... (3 pages)View decision -
Decision Reference DRN2905387
30 Sep 2013 Capital One (Europe) plc UpheldPayment protection insurance (PPI)Mr L complains that Capital One (Europe) plc (“Capital One”) mis-sold him a payment protection insurance (“PPI”) policy in connection with a credit card in 2003. Mr L complains that the policy was applied to his card without his knowledge.backgroundIn my provisional decision of August 20... (3 pages)View decision -
Decision Reference DRN6327032
11 Dec 2017 Southern Rock Insurance Company Limited Not upheldInsurance (excluding PPI)Mr H complains Southern Rock Insurance Company Limited didn’t refund his premium when he cancelled his policy after it decided to reject his motor insurance claim.backgroundMr H had his motorcycle stolen and so he made a claim under his insurance policy.Southern Rock i... (3 pages)View decision -
Decision Reference DRN-2091614
6 Jan 2021 Europa Group Limited Not upheldInsuranceDRN-2091614 The complaint Mr D complains that Europa Group Limited (trading as MotorCycle Direct) auto-renewed his motorbike insurance without his consent. He also complains that he didn’t receive a renewal notice and Europa weren’t following his preference of communicating by post. This m... (3 pages)View decision -
Decision Reference DRN-3795018
10 Nov 2022 MCE Insurance Limited Not upheldInsuranceDRN-3795018 The complaint Mrs D complains that MCE Insurance Limited mishandled her motorcycle insurance policy. Where I refer to MCE, I refer to the above-named company and I include employees and others insofar as I hold MCE responsible for their acts or omissions. What happened Mrs D to... (3 pages)View decision -
Decision Reference DRN-4534873
3 May 2024 West Bay Insurance Plc UpheldInsuranceDRN-4534873 The complaint Mr W complains about the amount West Bay Insurance Plc offered to settle his claim on his motorbike insurance policy. What happened Mr W’s motorbike was damaged in an accident with another vehicle and so he claimed on his policy with West Bay. West Bay reviewed th... (3 pages)View decision -
Decision Reference DRN9029422
21 Aug 2019 The Society of Lloyd's UpheldInsurance (excluding PPI)Mrs C complains that Society of Lloyd’s won’t accept her motor insurance claim for indemnity against a third party claim in relation to an accident when she was driving her friend’s vehicle. For ease, whenever I refer to Society of Lloyd’s this also includes the actions of the underwriters... (3 pages)View decision -
Decision Reference DRN-2586370
30 Apr 2021 Bollington Insurance Brokers Limited Not upheldInsuranceDRN-2586370 The complaint P, a limited company, complains that Bollington Insurance Brokers Limited (Bollington) failed to amend an insurance policy when requested. What happened Where I refer to P within this decision, this includes its representatives, who are for the purposes of this ma... (3 pages)View decision