We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN8417099
18 Apr 2016 Swinton Group Ltd UpheldInsurance (excluding PPI)Mr C complains that Swinton Group Ltd mis-sold him a Platinum Riders Legal Protection (RLP) policy and, when he did make a claim, didn’t give him any help.BackgroundMr C had previously had standard RLP as part of his motorcycle insurance. He renewed the policy over the... (3 pages)View decision -
Decision Reference DRN9127256
22 Jan 2020 Ageas Insurance Limited Not upheldInsurance (excluding PPI)Mr O complains that Ageas Insurance Limited provided poor service after he made a claim on his motorcycle insurance policy. He says it didn’t pay him enough for his written-off vehicle. Mr O is represented by Mrs O.backgroundMrs O said the £1,800 Ageas offered for the bike wasn’t enough to... (2 pages)View decision -
Decision Reference DRN-1190121
21 May 2020 MCE Insurance Company Limited Not upheldInsuranceDRN-1190121 The complaintMr B has complained about the total loss settlement MCE Insurance Company Limited offered and the excess it deducted when it dealt with a theft claim he made under his motorcycle insurance policy. What happenedMr B made a claim to his insurer, MCE which it initiall... (3 pages)View decision -
Decision Reference DRN-2457688
11 May 2021 MCE Insurance Company Limited Not upheldInsuranceDRN-2457688 The complaint Mr H is unhappy with the way MCE Insurance Company Limited handled a claim from a third party representative (TPR) under his motorcycle insurance policy. What happened MCE received a claim from a TPR in December 2018 about an alleged incident involving Mr H’s moto... (3 pages)View decision -
Decision Reference DRN0802112
4 Oct 2019 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr D complains that MCE Insurance Company Limited ended up settling a claim by a third party under his motorcycle insurance policy. This was a result of a county court judgement (CCJ) against him. And he’s also unhappy that this is now on his credit record. backgroundMr D was in a motorbik... (3 pages)View decision -
Decision Reference DRN2437588
17 Nov 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr L has complained that Be Wiser Insurance Services Ltd didn’t tell him it cancelled his motorcycle insurance policy. backgroundMr L bought a motorbike policy through a broker, Be Wiser, in February 2016. It later cancelled his policy as it didn’t receive further item... (3 pages)View decision -
Decision Reference DRN3209164
17 Jul 2019 Devitt Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr M complains Devitt Insurance Services Ltd (Devitt) has charged a whole year’s premium for his motorcycle insurance even though the policy was cancelled within the first few months. Mr M is being assisted by his father; I shall call him Mr M2.backgroundMr M had previously insured his mop... (3 pages)View decision -
Decision Reference DRN-3208008
31 Mar 2022 Brunsdon Insurance Brokers Limited Not upheldInsuranceDRN-3208008 The complaint Mrs F and Ms S complain that when they bought a buildings and contents insurance policy, Brunsdon Insurance Brokers Limited (‘Brunsdon’) didn’t tell their insurer about their treehouse, and didn’t tell Mrs F and Ms S that the tree it was built around wasn’t itself... (5 pages)View decision -
Decision Reference DRN9658634
20 Oct 2014 Bridge Motorcycles Limited Not upheldPayment protection insurance (PPI)Mr V complains that Bridge Motorcycles Limited (Bridge) mis-sold him a payment protection insurance (PPI) policy. He says Bridge didn’t make him aware the policy was optional and didn’t give him enough information about it. backgroundDuring a meeting in 2008, Mr V took out a loan with ... (2 pages)View decision -
Decision Reference DRN4553217
8 May 2015 F H Warr & Sons Ltd Not upheldPayment protection insurance (PPI)Mr M complains that he was mis-sold a payment protection insurance (PPI) policy by FH Warr & Sons Ltd (FH Warr) when he took out a loan to buy a motorcycle.backgroundMr M attended the showroom of FH Warr to buy a motorcycle. He spoke with a sales advisor and throu... (3 pages)View decision