We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN5956878
18 Dec 2017 Horizon Insurance Company Limited Not upheldInsurance (excluding PPI)Mr C is unhappy about how Horizon Insurance Company Limited (Horizon) has dealt with a claim against his motor insurance policy.backgroundIn mid-2016 another driver reported she had been involved in an accident caused by Mr C’s vehicle. Mr C told Horizon he didn’t ... (2 pages)View decision -
Decision Reference DRN7473414
7 Aug 2019 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr D has complained that MCE Insurance Company Limited unfairly rejected a theft claim he made under his motorcycle insurance policy. backgroundMr D bought a motorbike insurance policy with MCE through a comparison website in June 2017. In May 2018 he made a claim as his bike was stolen. M... (2 pages)View decision -
Decision Reference DRN-3129729
30 May 2022 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-3129729 The complaint Ms G complains about Royal & Sun Alliance Insurance Limited’s (RSA) handling of her claim for damage to her car under her motor insurance policy. What happened Ms G was involved in an accident with a motorcycle in July 2020 and made a claim to her insurer, RSA... (3 pages)View decision -
Decision Reference DRN4836223
1 May 2015 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr S complains that MCE Insurance Company Limited have repudiated the claim he made under his motorcycle insurance policy for the theft of his motorbike.backgroundMr S had a third party, fire and theft policy which didn’t cover him for commuting to work or business use.... (2 pages)View decision -
Decision Reference DRN-2141604
23 Oct 2020 Barclays Bank UK PLC UpheldInsuranceDRN-2141604 The complaint Mr S says Barclays Bank UK PLC mis-sold him a payment protection insurance (PPI) policy. What happened This complaint is about a single premium PPI policy Mr S took out with a loan in 1994. Mr S applied for the loan and was sold the PPI during a meeting. Mr S borr... (3 pages)View decision -
Decision Reference DRN2015561
2 Jun 2017 Europa Group Limited Not upheldInsurance (excluding PPI)Mr L has complained about Europa Group Limited. He isn’t happy that it turned down a claim on his motorcycle insurance. backgroundMr L’s motorbike was stolen and he put a claim into Europa. It voided the policy (treated it as if it didn’t exist) and didn’t deal wit... (2 pages)View decision -
Decision Reference DRN9675085
29 Jul 2015 C M C Chesterfield Limited Not upheldPayment protection insurance (PPI)Mr B complains that he was mis-sold a payment protection insurance (PPI) policy by CMC Chesterfield Limited (“CMC”) when he took out a loan.backgroundThe full background to this complaint was set out in my provisional decision issued in June 2015 which is attached to t... (3 pages)View decision -
Decision Reference DRN-3138248
23 Nov 2021 MCE Insurance Company Limited Not upheldInsuranceDRN-3138248 The complaint Mr P complains MCE Insurance Company Limited haven’t offered a fair value for his motorbike when claiming under his motor insurance policy. What happened In October 2020 Mr P unfortunately had his motorbike stolen. MCE accepted the claim, and made an offer of sett... (3 pages)View decision -
Decision Reference DRN0907042
4 Jul 2016 AXA Insurance UK Plc Not upheldInsurance (excluding PPI)Mr S has complained about the settlement sum AXA Insurance UK Plc paid him after he made a claim under his motorcycle insurance policy.background Mr S’s motorbike was damaged after an incident. He made a claim to his insurer, AXA. AXA’s engineer decided the costs ... (3 pages)View decision -
Decision Reference DRN6606748
29 Jul 2019 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr B complains that MCE Insurance Company Limited declined a claim made on his motor insurance policy following the theft of his motorbike. backgroundMr B’s motorcycle was stolen and he made a claim to MCE. But it declined the claim as it said the steering lock hadn’t been activated at the... (3 pages)View decision