We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN-4204920
18 Aug 2023 West Bay Insurance Plc Not upheldInsuranceDRN-4204920 The complaint Mr K has complained about West Bay Insurance Plc. He isn’t happy that it turned down a claim under his motorbike insurance and the way it dealt with his claim generally. I’ve referred to West Bay in this decision for ease, although I realise Mr K dealt with West B... (2 pages)View decision -
Decision Reference DRN7695391
31 Dec 2019 Blue Motor Finance Ltd UpheldBanking and creditComplaintMr M complains that Blue Motor Finance Ltd refused to let him reject a faulty motorcycleBackgroundIn August 2018 Mr M bought a new motorcycle funded by a hire purchase agreement with Blue. It cost £20,000 and Mr M paid a deposit of £5,000. He collected it on 1 September and within... (2 pages)View decision -
Decision Reference DRN5829304
7 Dec 2018 PayPal Europe Sarl & Cie, SCA UpheldBanking and creditMiss A is unhappy that PayPal Europe Sarl & Cie, SCA issued a refund for a car she had sold. Her complaint has been brought by Mr H.backgroundMiss A sold a car in August 2017. The buyer made the payment to her through PayPal. Two weeks later the buyer made ... (2 pages)View decision -
Decision Reference DRN6170069
3 Feb 2018 Principal Insurance Limited Not upheldInsurance (excluding PPI)Mr O has complained that Principal Insurance Limited recorded the wrong registration details when he bought his motorcycle insurance policy. This led to him being stopped by police for driving without insurance. backgroundMr O bought a motorbike insurance policy through ... (3 pages)View decision -
Decision Reference DRN-3140383
17 Dec 2021 Zenith Insurance plc Not upheldInsuranceDRN-3140383 The complaint Mr W has complained that Zenith Insurance plc unfairly declined to pay a claim on his bike insurance policy. Reference to Zenith includes its agents. What happened Mr W discovered one morning that thieves had stolen his bike overnight. He rang the police to report... (3 pages)View decision -
Decision Reference DRN5956878
18 Dec 2017 Horizon Insurance Company Limited Not upheldInsurance (excluding PPI)Mr C is unhappy about how Horizon Insurance Company Limited (Horizon) has dealt with a claim against his motor insurance policy.backgroundIn mid-2016 another driver reported she had been involved in an accident caused by Mr C’s vehicle. Mr C told Horizon he didn’t ... (2 pages)View decision -
Decision Reference DRN7473414
7 Aug 2019 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr D has complained that MCE Insurance Company Limited unfairly rejected a theft claim he made under his motorcycle insurance policy. backgroundMr D bought a motorbike insurance policy with MCE through a comparison website in June 2017. In May 2018 he made a claim as his bike was stolen. M... (2 pages)View decision -
Decision Reference DRN4836223
1 May 2015 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr S complains that MCE Insurance Company Limited have repudiated the claim he made under his motorcycle insurance policy for the theft of his motorbike.backgroundMr S had a third party, fire and theft policy which didn’t cover him for commuting to work or business use.... (2 pages)View decision -
Decision Reference DRN-2141604
23 Oct 2020 Barclays Bank UK PLC UpheldInsuranceDRN-2141604 The complaint Mr S says Barclays Bank UK PLC mis-sold him a payment protection insurance (PPI) policy. What happened This complaint is about a single premium PPI policy Mr S took out with a loan in 1994. Mr S applied for the loan and was sold the PPI during a meeting. Mr S borr... (3 pages)View decision -
Decision Reference DRN2015561
2 Jun 2017 Europa Group Limited Not upheldInsurance (excluding PPI)Mr L has complained about Europa Group Limited. He isn’t happy that it turned down a claim on his motorcycle insurance. backgroundMr L’s motorbike was stolen and he put a claim into Europa. It voided the policy (treated it as if it didn’t exist) and didn’t deal wit... (2 pages)View decision