We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN0431133
28 Sep 2018 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr H says MCE Insurance Company Limited didn’t contact him regularly and failed to pay him enough when he made a claim on his motorcycle insurance policy.backgroundMr H’s bike was stolen on 8 November 2017. The claim was validated by mid-December, but a valuation repor... (2 pages)View decision -
Decision Reference DRN8459206
10 Mar 2015 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Miss U complains that Advantage Insurance Company Limited applied an additional premium to her motor insurance policy following the addition of two previously undisclosed non-fault incidents and that it took the money from her account without telling her. She seeks a full refund of the ad... (2 pages)View decision -
Decision Reference DRN-3820106
23 Nov 2022 esure Insurance Limited UpheldInsuranceDRN-3820106 The complaint Mr G complains that esure Insurance Limited mishandled his claim on his motor insurance policy. Where I refer to esure, I refer to the above-named insurance company and I include employees, salvage agents and others insofar as I hold esure responsible for their ac... (3 pages)View decision -
Decision Reference DRN3913654
18 Mar 2015 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Mr B complains that Advantage Insurance Company Limited should refund about half of the premium for his motorcycle insurance, after he cancelled it about half way through the policy year.backgroundA broker acted as intermediary between Mr B and Advantage. He paid about ... (3 pages)View decision -
Decision Reference DRN-4811545
26 Jun 2024 Alwyn Insurance Company Limited Not upheldInsuranceDRN-4811545 The complaint Mr A has complained about his motorbike insurer Alwyn Insurance Company Limited because it declined his claim for theft of his bike. What happened Mr A owned a bike, which he needed to have a CBT (Compulsory Basic Training) qualification to be able to ride. Mr A h... (2 pages)View decision -
Decision Reference DRN8695139
4 Mar 2019 Markerstudy Insurance Company Limited Not upheldInsurance (excluding PPI)Mr A has complained about Markerstudy Insurance Company Limited’s handling of his motorbike insurance policy.Reference to Markerstudy includes their agents.backgroundMr A took out insurance for his motorbike with Markerstudy in September 2017. Markerstudy said one of the co... (5 pages)View decision -
Decision Reference DRN1020505
12 Sep 2018 Zenith Insurance plc Not upheldInsurance (excluding PPI)Mr W complains that Zenith Insurance plc wrongly voided his motorcycle insurance policy after he made a claim following the bike’s theft. backgroundMr W took the policy out through a comparison website in September 2016. He answered “No” to the question he was asked abou... (2 pages)View decision -
Decision Reference DRN8362080
27 Jun 2013 Rossendale Motorcycles Limited Not upheldBanking and creditMr C complains about a loan agreement arranged by Rossendale Motorcycles Limited. He says he signed up to the loan without understanding what he was doing.backgroundIn April 2009 Mr C suffered a head injury. In May 2009 he bought a powerful motorbike from Rossendale, which brokered a fix... (2 pages)View decision -
Decision Reference DRN-4204920
18 Aug 2023 West Bay Insurance Plc Not upheldInsuranceDRN-4204920 The complaint Mr K has complained about West Bay Insurance Plc. He isn’t happy that it turned down a claim under his motorbike insurance and the way it dealt with his claim generally. I’ve referred to West Bay in this decision for ease, although I realise Mr K dealt with West B... (2 pages)View decision -
Decision Reference DRN7695391
31 Dec 2019 Blue Motor Finance Ltd UpheldBanking and creditComplaintMr M complains that Blue Motor Finance Ltd refused to let him reject a faulty motorcycleBackgroundIn August 2018 Mr M bought a new motorcycle funded by a hire purchase agreement with Blue. It cost £20,000 and Mr M paid a deposit of £5,000. He collected it on 1 September and within... (2 pages)View decision