We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN-2477133
5 Jan 2021 Markerstudy Insurance Company Limited UpheldInsuranceDRN-2477133 The complaint Mr B complains that Markerstudy Insurance Company Limited hasn’t valued his stolen moped correctly when dealing with a claim on his motor insurance policy. What happened Mr B’s moped was stolen in January 2020 and he made a claim to his insurer. They offered him a... (3 pages)View decision -
Decision Reference DRN2060936
21 Jun 2016 Pidcock Motorcycles Ltd Not upheldPayment protection insurance (PPI)In February 2003, Mr P bought a regular premium payment protection insurance (PPI) policy from Pidcock Motorcycles Limited (“PML”) alongside a hire purchase agreement (to buy a motorbike). Mr P took the policy out during a meeting. Mr P considers PML have acted ... (2 pages)View decision -
Decision Reference DRN7652375
3 Jan 2020 Moneybarn No. 1 Limited Not upheldBanking and creditMr F complains about a motorbike he bought with finance provided by Moneybarn No. 1 Limited.backgroundIn August 2017 Mr F bought a used motorbike under a conditional sale agreement financed by Moneybarn. It was three years old and had been driven 8,657 miles. Four days later it passed its ... (4 pages)View decision -
Decision Reference DRN-2961119
16 Sep 2021 MCE Insurance Company Limited Not upheldInsuranceDRN-2961119 The complaint Mr P complains that MCE Insurance Company Limited proportionately settled a claim he made on his motorcycle insurance policy following the theft of his bike. Reference to MCE includes its agents. What happened Mr P took out a motorcycle insurance policy with MCE o... (4 pages)View decision -
Decision Reference DRN0210319
18 Jan 2016 The Society of Lloyd's Not upheldInsurance (excluding PPI)Mr P complains that Society of Lloyd’s (trading as Canopius Managing Agents Limited) paid another driver’s claim under his motor insurance policy after an accident. He wants an apology and an explanation. He also wants the claim removed from his record and compensation ... (3 pages)View decision -
Decision Reference DRN-3219173
17 Dec 2021 One Call Insurance Services Limited Not upheldInsuranceDRN-3219173 The complaint Mr H complains that One Call Insurance Services Limited (One Call) acted unreasonably in cancelling his motorcycle insurance without advising him. What happened I issued a provisional decision in September 2021 and set out the background of this case as:- “The bac... (3 pages)View decision -
Decision Reference DRN1673989
1 Nov 2018 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr M complained about MCE Insurance Company Limited’s (MCE) handling of a claim on his motorbike insurance policy.backgroundMr M’s motorbike was stolen so he made a claim on his policy. MCE didn’t process his claim and cancelled his policy as if it had never existed (... (3 pages)View decision -
Decision Reference DRN2602884
13 Jan 2014 Acromas Insurance Company Limited UpheldInsurance (excluding PPI)Mr M is unhappy with the service he received from Acromas Insurance Company Limited (the AA) following his breakdown abroad.backgroundMr M went on a motor biking holiday, but unfortunately broke down while abroad. He contacted the AA and was advised that someone would come to collec... (2 pages)View decision -
Decision Reference DRN7095971
27 Jun 2014 Rob Speed Motorcycles Ltd UpheldPayment protection insurance (PPI)Mr Y complains that he was mis-sold a single premium payment protection insurance (“PPI”) policy by Rob Speed Motorcycles Ltd (“RSM”) taken out in connection with a loan for a motorbike in 2006. Mr Y is represented by a claims management company.backgroundThe adjudicator concluded that ... (3 pages)View decision -
Decision Reference DRN1130775
30 Apr 2019 D and K Motorcycles UpheldPayment protection insurance (PPI)Mr F says D and K Motorcycles (D and K) mis-sold him a single premium payment protection insurance (PPI) policy when he took out a loan.backgroundIn 2006 Mr F applied for a loan over the phone with D and K to buy a motor vehicle. The loan paperwork was completed i... (2 pages)View decision