We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
-
Decision Reference DRN-1156257
21 May 2020 Markerstudy Insurance Company Limited Not upheldInsuranceDRN-1156257 The complaintMr R has complained about Markerstudy Insurance Company Limited’s decision to reject a theft claim he made under his motorcycle insurance policy. What happenedMr R bought a motorcycle insurance policy with the insurer, Markerstudy in April 2018 which provided cover... (3 pages)View decision -
Decision Reference DRN-2908458
3 Aug 2021 MCE Insurance Company Limited Not upheldInsuranceDRN-2908458 The complaint Mr D complains that MCE Insurance Company Limited didn’t pay him enough for his stolen motorcycle when he made a claim for its loss on his motor insurance policy. What happened Mr D’s motorcycle (registered in 2010) was stolen in March 2021. At the time, it was fo... (2 pages)View decision -
Decision Reference DRN1457260
31 May 2016 Swinton Group Ltd Not upheldInsurance (excluding PPI)Mrs M has complained that Swinton Group Ltd mis-sold her a personal accident insurance policy. Mrs M is represented in her complaint by her husband, Mr M.backgroundIn 2011, while taking out car insurance, Mrs M was sold a personal accident insurance policy by Swinton.In ... (2 pages)View decision -
Decision Reference DRN-4530235
9 Jan 2024 Zurich Insurance PLC Not upheldInsuranceDRN-4530235 The complaint Mr F complains Zurich Insurance PLC has refused to pay a claim he made on his motorcycle insurance policy. What happened Mr F took out a motorcycle insurance policy with Zurich in April 2023. When he had an accident in his vehicle, he tried to make a claim in July... (2 pages)View decision -
Decision Reference DRN-1383983
23 Jan 2020 RAC Insurance Limited Not upheldInsuranceDRN-1383983 The complaintMr S complains that he didn't get assistance from RAC Insurance Limited when he had problems with his motorcycle on holiday in Europe. What happenedMr S had a European Breakdown policy with RAC which he'd taken out to cover a trip to Europe on his motorcy... (3 pages)View decision -
Decision Reference DRN2266877
17 Oct 2018 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr D says MCE Insurance Company Limited didn’t offer him enough for a stolen motorcycle when he made a claim on his motorcycle insurance policy.backgroundMr D bought the bike from a dealer in November 2016. It was sold to him as damaged and repaired. Mr D paid £5,100 ... (2 pages)View decision -
Decision Reference DRN-4527328
29 Jan 2024 West Bay Insurance Plc UpheldInsuranceDRN-4527328 The complaint Mr L is unhappy with the service provided by West Bay Insurance Plc (West Bay) following a claim he made on his motorbike insurance policy. What happened Mr L purchased a new motorbike in February 2022 for £2,300. Mr L took out a motorbike insurance policy with We... (3 pages)View decision -
Decision Reference DRN1056492
7 Sep 2017 Southern Rock Insurance Company Limited Not upheldInsurance (excluding PPI)Mr W has complained about Southern Rock Insurance Company’s decision to cancel his motorcycle insurance policy. His father Mr S is representing him in his complaint.backgroundMr W bought a motorcycle insurance policy through a broker. The underwriter of the policy is S... (3 pages)View decision -
Decision Reference DRN5303637
3 Mar 2015 Frasers of Gloucester Limited Not upheldPayment protection insurance (PPI)Mr L’s complaint is that Frasers of Gloucester Limited (“Frasers”) mis-sold him a single premium payment protection insurance (“PPI”) policy.backgroundIn 2005, Mr L went to Frasers to buy a motorcycle. He also applied for a loan in order to buy it. He has complained to us that that whe... (2 pages)View decision -
Decision Reference DRN-2367021
25 Nov 2020 Markerstudy Insurance Company Limited Not upheldInsuranceDRN-2367021 The complaint Miss M is complaining Markerstudy Insurance Company Limited has held her at fault for an accident she says she wasn’t involved in. What happened In October 2018 Markerstudy was notified that Miss M had been involved in an incident with a third party riding a motor... (3 pages)View decision