We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN7649985
16 Apr 2015 Europa Group Limited Not upheldInsurance (excluding PPI)Mr N complains that Europa Group Limited (trading as Motorcycle Direct) (MCD) cancelled his motor insurance policy without notification. He wants it to apologise, reinstate his policy and return a debit it took from his bank account. backgroundMr N took out a policy for... (2 pages)View decision -
Decision Reference DRN-4556995
9 Feb 2024 Ageas Insurance Limited UpheldInsuranceDRN-4556995 The complaint Mr B complains about the amount Ageas Insurance Limited paid him following a claim on his motorcycle insurance policy. Reference to Ageas includes its agents. What happened Mr B holds a motorcycle insurance policy with Ageas. When his bike was stolen he made a cla... (3 pages)View decision -
Decision Reference DRN5103925
23 Feb 2017 Close Brothers Limited UpheldBanking and creditMr R’s complained Close Brothers Limited won’t pay him full compensation for a faulty car.backgroundMr R bought a mazda car. The purchase was financed by a conditional sale agreement with Close Brothers Ltd. Within days of purchase, a number of faults appeared with the ... (4 pages)View decision -
Decision Reference DRN8444531
26 May 2015 Alan Duffus Ltd UpheldPayment protection insurance (PPI)Mr W’s complaint is about a PPI (payment protection insurance) policy sold to him when he was taking out a loan to buy a motorcycle. Mr W says Alan Duffus Ltd (Alan Duffus) mis-sold the PPI policy.backgroundDuring a meeting, when Mr W was buying a motorcycle in 2... (3 pages)View decision -
Decision Reference DRN-1156257
21 May 2020 Markerstudy Insurance Company Limited Not upheldInsuranceDRN-1156257 The complaintMr R has complained about Markerstudy Insurance Company Limited’s decision to reject a theft claim he made under his motorcycle insurance policy. What happenedMr R bought a motorcycle insurance policy with the insurer, Markerstudy in April 2018 which provided cover... (3 pages)View decision -
Decision Reference DRN-2908458
3 Aug 2021 MCE Insurance Company Limited Not upheldInsuranceDRN-2908458 The complaint Mr D complains that MCE Insurance Company Limited didn’t pay him enough for his stolen motorcycle when he made a claim for its loss on his motor insurance policy. What happened Mr D’s motorcycle (registered in 2010) was stolen in March 2021. At the time, it was fo... (2 pages)View decision -
Decision Reference DRN0915273
6 Apr 2020 Saga Services Limited Not upheldInsurance (excluding PPI)Mr N has complained that a broker Saga Services Limited (Saga) was responsible for the cancellation of his motorcycle insurance policy by the insurer. backgroundMr N bought a motorcycle insurance policy through a broker, Saga. The insurer asked for verification documents. When the insurer ... (2 pages)View decision -
Decision Reference DRN4470116
22 Jul 2016 Europa Group Limited Not upheldInsurance (excluding PPI)Mr H complains that Europa Group Limited cancelled his motorcycle insurance policy without telling him. He wants a refund, compensation and record of the cancellation removed. backgroundMr H took out a policy with Europa through an online comparison site. Europa said it... (2 pages)View decision -
Decision Reference DRN-2490525
30 Apr 2021 Moto Broking Limited Not upheldInsuranceDRN-2490525 The complaint Mr M complains that Moto Broking Limited mis-sold a motorcycle insurance policy to him. What happened Mr M bought the policy on a price comparison website. A few days later his bike was written- off in an accident. He wasn’t happy with the insurer’s valuation of i... (2 pages)View decision -
Decision Reference DRN7675994
20 Jul 2018 Carole Nash Insurance Consultants Ltd UpheldInsurance (excluding PPI)Mr R is unhappy Carole Nash Insurance Consultants Ltd (CNIC) automatically renewed his motorcycle insurance after he had specifically told it not too. background Mr R had an existing motorcycle insurance policy which was arranged by CNIC. In April 2018, after receiving a ... (2 pages)View decision