We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN1364465
19 Jun 2017 Devitt Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr G complained that Devitt Insurance Services Ltd gave him incorrect information about his motorcycle insurance policy.backgroundMr G was renewing his motorcycle insurance via Devitt, his broker. He said that a document from Devitt suggested that his policy had a condi... (2 pages)View decision -
Decision Reference DRN3053059
8 Mar 2018 C M C Chesterfield Limited UpheldPayment protection insurance (PPI)Mr L says C M C Chesterfield Limited (“CMC”) mis-sold him a payment protection insurance (“PPI”) policy. backgroundThis complaint is about PPI policy taken out in April 2005 alongside a hire purchase agreement to buy a motorcycle. It was a single premium policy and the ... (2 pages)View decision -
Decision Reference DRN-4435973
3 Jan 2024 First Response Finance Ltd Not upheldConsumer CreditDRN-4435973 The complaint Mr H complains First Response Finance Ltd (First Response) didn’t complete appropriate checks when lending to him. Mr H is represented in this complaint by a claims management company but, for ease, I’ll refer to Mr H directly throughout my decision. What happened... (4 pages)View decision -
Decision Reference DRN-3763672
28 Oct 2022 QIC Europe Ltd Not upheldInsuranceDRN-3763672 The complaint Mr P complains that QIC Europe Limited declined his claim on his motor insurance policy following the theft of his motor bike. He wants QIC to pay the claim and compensate him for his alternative transport costs. Mr P is represented in this matter by his partner, ... (3 pages)View decision -
Decision Reference DRN1537522
11 Sep 2019 Gefion Insurance A/S Not upheldInsurance (excluding PPI)Mr G has complained that Gefion Insurance A/S caused a delay when it dealt with his claim under his motorcycle insurance policy. backgroundMr G bought a motorbike insurance policy through a broker in April 2017. In August of that year he told his broker he had been involved in an accident.... (2 pages)View decision -
Decision Reference DRN5833767
13 Jul 2017 Adrian Flux Insurance Services Group Not upheldInsurance (excluding PPI)Mr B complains about the administration of his motorcycle insurance.background Mr B took out a motor insurance policy to cover his motorcycle in November 2016. The policy was arranged by Bikesure Insurance Services – a trading name for Adrian Flux Insurance Services Gro... (2 pages)View decision -
Decision Reference DRN-1600524
24 Sep 2020 Lexham Insurance Consultants Limited Not upheldInsuranceDRN-1600524The complaintMr C’s father complains on behalf of his son that Lexham Insurance Consultants Limited misled him into believing his son’s scooter was insured under a motorcycle insurance policy sooner than it was. For the purpose of my decision I’ll refer to the policyholder as Mr... (2 pages)View decision -
Decision Reference DRN2878970
4 Nov 2015 The Royal Bank of Scotland Plc Not upheldBanking and creditMr L has complained that he was mis-sold a packaged bank account by The Royal Bank of Scotland Plc (“RBS”).backgroundMr L opened a fee-free account with RBS in October 1992. He upgraded this to a Royalties Gold account in December 2010.Mr L says that he went to take ... (2 pages)View decision -
Decision Reference DRN-4631105
19 Feb 2024 Markerstudy Insurance Company Limited Not upheldInsuranceDRN-4631105 The complaint Mr C complains about how his insurer, Markerstudy Insurance Company Limited (Markerstudy) dealt with a claim for an accident. References to Markerstudy in this decision include their agents. What happened Mr C had a motor insurance policy with Markerstudy, coverin... (4 pages)View decision -
Decision Reference DRN-3937477
16 Feb 2023 Bennetts Motorcycling Services Limited Not upheldInsuranceDRN-3937477 The complaint Mr H complains about Bennetts Motorcycling Services Limited (BMS) and their failure to make him reasonably aware his motorcycle insurance policy was due to renew. What happened In June 2021, Mr H purchased a motorcycle insurance policy through BMS, who were acting... (4 pages)View decision