We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN3988685
6 Sep 2013 Groupama Insurance Company Limited Not upheldInsurance (excluding PPI)Mr H complains that when he made a claim under his motorcycle insurance policy Groupama Insurance Company Limited handled it badly.backgroundMr H’s motorbike was vandalised on two consecutive dates. As it was a classic motorbike, he wanted it to be dealt with by an engineer with specifi... (2 pages)View decision -
Decision Reference DRN9389674
17 Nov 2016 Zenith Insurance plc UpheldInsurance (excluding PPI)Mr T complained about the service provided by Zenith Insurance plc when he made a claim under his motorcycle insurance policy. backgroundMr T was in France when he had a motorcycle accident which he said wasn’t his fault.He complained to Zenith that they were taking ... (2 pages)View decision -
Decision Reference DRN-2874336
23 Jun 2021 Allianz Business Services Limited Not upheldInsuranceDRN-2874336 The complaint Mr S and Mr S complain that Allianz Business Services Limited failed to notify them of a potential change in premium in respect of their commercial policy when the tenant changed midway through the policy. What happened About halfway through the term of his annual... (2 pages)View decision -
Decision Reference DRN2862650
23 Dec 2014 Lloyds Bank PLC Not upheldBanking and creditMr C complains Lloyds Bank plc insists motorcycle helmets are removed in branches, whilst allowing burqas to be worn. He also complains about his treatment when he raised this issue and about the automatic doors at the branch.backgroundMr C visited his local Lloyds branch. He was asked to... (2 pages)View decision -
Decision Reference DRN2098350
31 Mar 2014 Southern Rock Insurance Company Limited Not upheldInsurance (excluding PPI)Mr T complains that Southern Rock Insurance Company Limited has not settled his claim under his motor insurance policy and about its valuation of his motorbike. backgroundMr T’s motorbike was declared a total loss after it caught fire. Mr T has explained that his motorbike was off the ... (2 pages)View decision -
Decision Reference DRN-2587412
14 Jul 2021 MCE Insurance Company Limited Not upheldInsuranceDRN-2587412 The complaint Ms A complains that MCE Insurance Company Limited (“MCE”) wouldn’t pay a claim she made under her motorcycle insurance policy when her motorcycle was stolen, and has voided her policy from the outset, that is treated it as of no effect from inception, and refused ... (3 pages)View decision -
Decision Reference DRN0423877
9 Mar 2017 Eldon Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr Y complained that Eldon Insurance Services Ltd didn’t send him his motor insurance policy documents.backgroundMr Y’s motorcycle was stolen from near his workplace. It was later found but it had been damaged. His insurer wouldn’t pay to repair it because they said th... (2 pages)View decision -
Decision Reference DRN2537952
13 Sep 2016 Europa Group Limited Not upheldInsurance (excluding PPI)Mr D’s complained that Europa Group Limited cancelled his motorcycle insurance policy without his agreement and its cancellation fee was too high.backgroundMr D bought his motorcycle policy through a comparison website in April 2016. His yearly premium was £68.85 and h... (2 pages)View decision -
Decision Reference DRN4739128
9 Nov 2017 Markerstudy Insurance Company Limited Not upheldInsurance (excluding PPI)Mr B complains that Markerstudy Insurance Company Limited rejected his claim after his motorbike was stolen. backgroundMr B’s bike was stolen when it was parked outside his house and secured with a lock. He made a claim on his insurance with Markerstudy but it refused ... (2 pages)View decision -
Decision Reference DRN2013479
18 Dec 2017 Grove & Dean Ltd Not upheldInsurance (excluding PPI)Mr S has complained about a cancellation fee Grove & Dean Ltd charged him when he cancelled his motorcycle insurance policy.backgroundMr S bought a motorcycle insurance policy through a comparison website. The broker for the policy was Grove & Dean Ltd. Mr S h... (2 pages)View decision