We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
-
Decision Reference DRN9363471
22 May 2014 BDML Connect Limited UpheldInsurance (excluding PPI)Mr B complains that BDML Connect Limited mis-sold him a motorcycle insurance policy.backgroundMr B rang BDML (a broker) when the policy on his old motorcycle was about to expire. He says he told BDML his requirement for a planned change to a more powerful machine. He renewed the policy a... (2 pages)View decision -
Decision Reference DRN7513312
16 Feb 2018 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr N complains that U K Insurance Limited has settled a claim on his motor insurance policy as a fault claim, and that this has affected his no claims discount.backgroundFollowing an incident in September 2017, a third party made a claim against Mr N’s motor insuran... (2 pages)View decision -
Decision Reference DRN8128529
14 Sep 2015 Alfs Motorcycles Not upheldPayment protection insurance (PPI)Mr M complains that Alfs Motorcycles (“Alfs”) mis-sold him payment protection insurance (“PPI”) when he entered into a hire purchase agreement to buy a motorcycle.backgroundMr M bought a motorcycle in January 2007 and took out a single-premium PPI policy at the same ... (2 pages)View decision -
Decision Reference DRN0255358
22 Jun 2017 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr L complains about the way U K Insurance Limited (UKI) proposes to settle a claim on his car insurance policy. backgroundMr L says he saw a motorcycle skid in poor weather and road conditions. The motorcyclist came off his bike. The motorcyclist’s insurer got in tou... (2 pages)View decision -
Decision Reference DRN4377209
28 Aug 2019 Southern Rock Insurance Company Limited Not upheldInsurance (excluding PPI)Mr H complains that Southern Rock Insurance Company cancelled his motor insurance policy from the start (voided it) and declined his claim. He wants it to reinstate the policy and indemnify his claim. backgroundMr H had a car accident and when Southern Rock validated the claim it found tha... (2 pages)View decision -
Decision Reference DRN2428581
25 Oct 2017 Zenith Insurance plc Not upheldInsurance (excluding PPI)Mr H complains that Zenith Insurance plc won’t pay a claim he made under his motorcycle insurance policy after his scooter was stolen.backgroundMr H arranged to insure his scooter through a broker I’ll call “B”. The policy was underwritten by Zenith. In March 2017 he ... (2 pages)View decision -
Decision Reference DRN-2296754
19 Nov 2020 MCE Insurance Company Limited Not upheldInsuranceDRN-2296754 The complaint Mr J’s complained that MCE Insurance Company Limited (“MCE”) declined a claim he made under his motorcycle insurance policy, on the basis that Mr J hadn’t given them accurate information about previous claims. And because MCE thought he’d deliberately or recklessl... (3 pages)View decision -
Decision Reference DRN3988685
6 Sep 2013 Groupama Insurance Company Limited Not upheldInsurance (excluding PPI)Mr H complains that when he made a claim under his motorcycle insurance policy Groupama Insurance Company Limited handled it badly.backgroundMr H’s motorbike was vandalised on two consecutive dates. As it was a classic motorbike, he wanted it to be dealt with by an engineer with specifi... (2 pages)View decision -
Decision Reference DRN-3851524
19 Dec 2022 Sainsbury's Bank Plc Not upheldConsumer CreditDRN-3851524 The complaint Mr R complains that Sainsbury’s Bank Plc (“Sainsbury’s”) lent to him irresponsibly when it gave him a loan that he says he couldn’t afford. What happened Mr R took out an unsecured loan for £14,000 with Sainsbury’s in June 2022. He told Sainsbury’s he wanted to bu... (2 pages)View decision -
Decision Reference DRN-2586390
30 Apr 2021 Ageas Insurance Limited Not upheldInsuranceDRN-2586390 The complaint P, a limited company, complains that Ageas Insurance Limited (Ageas) unfairly declined a claim it made on a commercial insurance policy, and voided the policy. What happened Where I refer to P within this decision, this includes its representatives, who are for th... (3 pages)View decision