We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN9005901
20 Jun 2017 AIB Group (UK) Plc Not upheldBanking and creditMr M complains that AIB Group (UK) p.l.c. (trading as First Trust Bank) won’t refund to him the £1,520.13 that he’s claimed for some flights. His complaint is made against First Trust Bank under section 75 of the Consumer Credit Act 1974.backgroundMr M was on holida... (2 pages)View decision -
Decision Reference DRN-2574972
30 Apr 2021 Moto Broking Limited Not upheldInsuranceDRN-2574972 The complaint Mr M complains that Moto Broking Limited provided poor service to him in relation to the policy excess payable on his motorcycle insurance policy. What happened Mr M’s motorcycle was written-off in April 2020. His insurer deducted £400 for the policy excess from t... (2 pages)View decision -
Decision Reference DRN3920279
5 Aug 2014 Swinton Group Ltd UpheldInsurance (excluding PPI)Miss F complains that Swinton Group Ltd charged her too much when she cancelled her motorcycle insurance policy.backgroundMiss F renewed her policy but cancelled it a few weeks later after she sold her bike. She complained that Swinton asked her to pay a sum which she considered disp... (2 pages)View decision -
Decision Reference DRN8671217
8 Sep 2016 Black Horse Limited Not upheldBanking and creditMr M and his representative are unhappy that a motor bike he bought under a hire purchase agreement with Black Horse Limited is faulty, not of satisfactory quality and unfit for purpose. He wants to reject it and be put back in the position he would’ve been in bef... (2 pages)View decision -
Decision Reference DRN4228169
17 Feb 2015 Craig's Motorcycle Limited Not upheldBanking and creditMr A complains that Craig’s Motorcycles Limited misrepresented the cost of a conditional sale agreement. backgroundMr A wanted to buy a motorcycle from Craig’s. He says Craig’s found a lender that didn’t charge any fees. But when Mr A went to collect his motorbike, Craig’s said the a... (2 pages)View decision -
Decision Reference DRN3222267
2 Jan 2018 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr W is unhappy with what Advantage Insurance Company Limited has paid in settlement of his claim under his motorbike insurance policy. backgroundMr W’s motorbike was stolen and he claimed under his policy. Advantage eventually agreed to settle the claim based on a pre-... (2 pages)View decision -
Decision Reference DRN-1383791
30 Jun 2020 Trinity Lane Insurance Company UpheldInsuranceThe complaint Mr R is unhappy with how Trinity Lane Insurance settled a motorcycle insurance claim he made. What happened Mr R took out motorcycle insurance with Trinity Lane in December 2018. His policy had an annual mileage limit of 1,000 miles. In May 2019 Mr R was unfortunately involve... (2 pages)View decision -
Decision Reference DRN6008174
27 May 2015 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr and Mrs D have complained about UK Insurance Limited. They do not agree with its decision to accept liability and settle a claim on their motor insurance policy. backgroundMrs D was involved in an accident when she was driving her car. She was turning right into... (2 pages)View decision -
Decision Reference DRN8128529
14 Sep 2015 Alfs Motorcycles Not upheldPayment protection insurance (PPI)Mr M complains that Alfs Motorcycles (“Alfs”) mis-sold him payment protection insurance (“PPI”) when he entered into a hire purchase agreement to buy a motorcycle.backgroundMr M bought a motorcycle in January 2007 and took out a single-premium PPI policy at the same ... (2 pages)View decision -
Decision Reference DRN3721031
31 Jul 2019 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr F has complained about the way U K Insurance Limited (UKI) handled the aftermath of an accident under his motor policy, in which it held him at fault for the accident and that also increased his premium.backgroundMr F was turning left into a commercial premise. In order to do this he ha... (2 pages)View decision