We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN-3785619
6 Dec 2022 Markerstudy Insurance Company Limited Not upheldInsuranceDRN-3785619 The complaint Mr B complains about how Markerstudy Insurance Company Limited (“Markerstudy”) dealt with his claim for damage to his motorcycle. In particular Mr B is unhappy Markerstudy failed to obtain an admission of liability from the third party. What happened Mr ... (3 pages)View decision -
Decision Reference DRN1693247
24 Apr 2017 The Society of Lloyd's Not upheldInsurance (excluding PPI)Mr M complains Society of Lloyd’s unfairly declined his claim for the theft of his scooter. All references to Society of Lloyd’s include its agents, for which it has responsibility. backgroundIn 2016 Mr M made a claim on his motorcycle insurance policy when his scoot... (3 pages)View decision -
Decision Reference DRN8038184
10 Jul 2019 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr O complained that MCE Insurance Company Limited didn’t offer a fair market value when he made a theft claim under his motorcycle insurance policy. backgroundMr O’s motorbike was stolen in January 2018 and he made a claim to his insurer, MCE. In April 2018 MCE offered to settle Mr O’s cl... (3 pages)View decision -
Decision Reference DRN9676793
6 Jun 2014 BISL Limited Not upheldInsurance (excluding PPI)Mr T complains that BISL Limited mishandled - and should reinstate - the no claims discount (NCD) on his motor insurance policy. backgroundMr T had earned NCD on his car insurance. He complained when BISL said he could not use it for a motorcycle.The adjudicator did not recommend that the... (2 pages)View decision -
Decision Reference DRN1641144
12 Dec 2016 Rampdale Ltd UpheldInsurance (excluding PPI)Mr R complains about the cancellation charge made by Rampdale Ltd after he cancelled his motorcycle insurance policy. backgroundMr R took out a motorcycle insurance policy through Rampdale, an insurance broker. He had some difficulties in sending Rampdale his driving lice... (2 pages)View decision -
Decision Reference DRN-1269476
19 Jun 2020 MCE Insurance Company Limited Not upheldInsuranceThe complaint Mr G is unhappy with the way MCE Insurance Limited (MCE) has handled his motorcycle insurance claim in relation to a courtesy bike, legal assistance and the insurance premium for the remainder of the year. What happened Mr G purchased a motorcycle insurance policy on 11 April... (4 pages)View decision -
Decision Reference DRN4423879
19 Mar 2018 Liverpool Victoria Insurance Company Limited Not upheldInsurance (excluding PPI)Mr K has complained about Liverpool Victoria Insurance Company Limited’s decision to decline a theft claim he made under his motorcycle insurance policy. A third party is representing Mr K in his complaint backgroundMr K bought a motorcycle policy with the insurer Li... (2 pages)View decision -
Decision Reference DRN9349611
1 Feb 2017 C M C Chesterfield Limited UpheldPayment protection insurance (PPI)Mr T says C M C Chesterfield Limited (CMCC) mis-sold him payment protection insurance (PPI).backgroundIn March 2005 Mr T took out a loan to buy a motorcycle in a meeting with CMCC. At the same time, CMCC sold him PPI.Our adjudicator thought the complaint should be up... (2 pages)View decision -
Decision Reference DRN5893371
31 Jan 2014 John W Groombridge Motorcycles Ltd Not upheldPayment protection insurance (PPI)Mr G complains that John W Groombridge Motorcycles Ltd (Groombridge) mis-sold him a payment protection insurance (“PPI”) policy in connection with a motorcycle loan in 2008.backgroundOur adjudicator reviewed this case and decided that Groombridge had not mis-sold the policy to Mr G. Mr ... (3 pages)View decision -
Decision Reference DRN-2904076
20 Jul 2021 MCE Insurance Limited UpheldInsuranceDRN-2904076 The complaint Mr K complains about the customer service received from MCE Insurance Limited (“MCE”) after he reported an accident involving his motorcycle. What happened Mr K was involved in an accident where the front wheel of his motorcycle hit a pothole. Mr K says he report... (3 pages)View decision