We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
-
Decision Reference DRN0736867
9 Mar 2017 Zenith Insurance plc Not upheldInsurance (excluding PPI)Mr B complains that Zenith Insurance plc won’t accept a claim on his motor insurance policy. He’s represented by Mrs O.backgroundMr B had his motorbike stolen from his garage. He made a claim on his motor insurance policy. But Zenith declined the claim, saying as the ... (2 pages)View decision -
Decision Reference DRN-1622561
8 Feb 2021 Watford Insurance Company Europe Limited Not upheldInsuranceDRN-1622561 The complaint Mr R complains that Watford Insurance Company Limited incorrectly turned down his claim on his motorcycle insurance policy. What happened Mr R’s motorbike was stolen so he claimed on his policy. Watford reviewed the claim and turned it down. Watford relied upon a ... (2 pages)View decision -
Decision Reference DRN-3996290
4 May 2023 Sabre Insurance Company Limited UpheldInsuranceDRN-3996290 The complaint Mr A complains about how much Sabre Insurance Company Limited (“Sabre”) refunded him when he cancelled his motorcycle insurance policy. What happened Mr A took out a motorcycle insurance policy with Sabre in August 2022. He paid the entire annual premium of £1,930... (3 pages)View decision -
Decision Reference DRN9114466
28 Oct 2014 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr Y complains that Be Wiser Insurance Services Ltd (his broker) failed to provide him with details of all the terms of his motorcycle insurance policy, leading to financial loss after he made a claim on it.backgroundMr Y says he only ever received a policy schedule and a certificate of ... (2 pages)View decision -
Decision Reference DRN5491461
19 Aug 2015 MCE Insurance Limited UpheldInsurance (excluding PPI)Mr Y says MCE Insurance Limited told him he didn’t have to pay any more for his motorcycle insurance policy after he made a total loss claim. He says MCE is now acting unfairly by chasing him for the remaining monthly payments.backgroundI’ve attached a copy of my pro... (4 pages)View decision -
Decision Reference DRN-3134457
22 Dec 2021 MCE Insurance Company Limited Not upheldInsuranceDRN-3134457 The complaint Mr P complains MCE Insurance Company Limited unfairly declined a claim against his motorcycle insurance policy after they failed to renew it. Mr P thinks the claim should be met. What happened Mr P took out motorcycle insurance with MCE in March 2020 and the polic... (3 pages)View decision -
Decision Reference DRN-4657411
20 Mar 2024 West Bay Insurance Plc Not upheldInsuranceDRN-4657411 The complaint Mr A has complained about West Bay Insurance Plc’s decision to reject a theft claim he made under his motorbike insurance policy. What happened Mr A bought a motorbike insurance policy through a broker online with West Bay. He made a claim for the theft of his mot... (2 pages)View decision -
Decision Reference DRN0310789
23 Dec 2014 Close Brothers Limited Not upheldBanking and creditMr E complains that Close Brothers Limited did not cancel a hire purchase agreement when he signed a voluntary termination. It was not cancelled until the motorcycle was sold. backgroundMr E entered into a hire purchase agreement with Close Brothers for the purchase of a motorcycle in ... (2 pages)View decision -
Decision Reference DRN-3785619
6 Dec 2022 Markerstudy Insurance Company Limited Not upheldInsuranceDRN-3785619 The complaint Mr B complains about how Markerstudy Insurance Company Limited (“Markerstudy”) dealt with his claim for damage to his motorcycle. In particular Mr B is unhappy Markerstudy failed to obtain an admission of liability from the third party. What happened Mr ... (3 pages)View decision -
Decision Reference DRN-2969384
16 Aug 2021 Hastings Insurance Services Limited Not upheldInsuranceDRN-2969384 The complaint Mr C complains about how Hastings Insurance Services Limited administered his motor insurance policies for his motorcycles. What happened Mr C was unhappy that Hastings renewed his policy for a motorcycle when he’d asked for it not to be renewed. He’d already take... (2 pages)View decision