We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN-4878799
18 Jul 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4878799 The complaint Mr H complains about Lloyds Bank PLC. He says that it didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he lost as a result. What happened Mr H was researching online about purchasing a motorcycle, h... (3 pages)View decision -
Decision Reference DRN-3061665
20 Oct 2021 Markerstudy Insurance Company Limited UpheldInsuranceDRN-3061665 The complaint Mr G complains that Markerstudy Insurance Company Limited undervalued his motorbike following a claim on his motor insurance policy. What happened In 2020, Mr G was involved in an accident. He made a claim on his motor insurance policy and following an inspection... (3 pages)View decision -
Decision Reference DRN-3794890
11 Nov 2022 Bennetts Motorcycling Services Limited Not upheldInsuranceDRN-3794890 The complaint Mr R complains about the fees charged by Bennetts Motorcycling Services Limited trading as Bennetts when he cancelled a motorcycle insurance policy. Mr R’s also unhappy that an outstanding debt related to these fees was passed to a debt collection agency, and the ... (3 pages)View decision -
Decision Reference DRN1445598
2 Jan 2019 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr C has complained about MCE Insurance Company Limited. He isn’t happy with the value it has placed on his bike following a claim under his motorcycle insurance policy.background Mr C bought a brand new bike in June 2018. Unfortunately it was stolen within a few da... (1 page)View decision -
Decision Reference DRN4547699
14 Apr 2015 Qudos Insurance A/S UpheldInsurance (excluding PPI)Mr S complained that Qudos Insurance A/S offered less than the market value for his motorbike. Mr S made a claim under his motor insurance policy when his motorbike was stolen.backgroundMr S bought his motorbike from his father. When Mr S applied for his policy, he t... (2 pages)View decision -
Decision Reference DRN5760607
15 Dec 2015 FirstRand Bank Limited Not upheldBanking and creditMr S complains that a bike he bought with a loan from FirstRand Bank Limited (trading as Motonovo) was faulty.background In July 2014, Mr S took delivery of a new bike under a hire-purchase agreement. In June 2015, he complained about a serious problem with the brak... (2 pages)View decision -
Decision Reference DRN5752066
1 Apr 2016 ITC Compliance Limited UpheldPayment protection insurance (PPI)Mr H complains that Auto A cce pt F in ance L im it e d mis-sold him payment protection insurance (PPI). Auto Accept Finance Limited (Auto Accept Finance) was an appointed representative of ITC Compliance Limited (ITC), w hic h is r e sp onsib le f o r a nsw erin g t h ... (2 pages)View decision -
Decision Reference DRN-4052988
24 Apr 2023 Euroins AD UpheldInsuranceDRN-4052988 The complaint Mr and Mrs S complain about how Euroins AD (‘Euroins’) handled a claim under their travel insurance policy when Mr S experienced a medical emergency abroad. All references to Euroins include the agents appointed to handle claims and complaints on its behalf. What ... (3 pages)View decision -
Decision Reference DRN9313116
14 Apr 2020 Billing Finance Ltd UpheldBanking and creditMr T complains that a motorbike that was supplied to him under a hire purchase agreement with Billing Finance Limited wasn’t of satisfactory quality.backgroundA new motorbike was supplied to Mr T under a hire purchase agreement with Billing Finance that he signed in August 2018. He returne... (3 pages)View decision -
Decision Reference DRN-3996290
4 May 2023 Sabre Insurance Company Limited UpheldInsuranceDRN-3996290 The complaint Mr A complains about how much Sabre Insurance Company Limited (“Sabre”) refunded him when he cancelled his motorcycle insurance policy. What happened Mr A took out a motorcycle insurance policy with Sabre in August 2022. He paid the entire annual premium of £1,930... (3 pages)View decision