We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN9161895
15 Dec 2016 Pidcock Motorcycles Ltd Not upheldPayment protection insurance (PPI)This complaint relates to March 2006 when Mr P bought a regular premium payment protection insurance (PPI) policy from Pidcock Motorcycles Limited (“PML”). Mr P was taking out a loan to buy a motorbike at the time and he says PML mis-sold PPI with the loan. He says th... (2 pages)View decision -
Decision Reference DRN0783950
5 Jan 2018 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr R is unhappy that MCE Insurance Company Limited refused to pay his motorcycle insurance claim when his motorbike was stolen.backgroundMr R had a motorbike which was insured with MCE, which he stored in a garage near to his house, as required by the policy. He decide... (2 pages)View decision -
Decision Reference DRN3999970
2 Jul 2015 Zenith Insurance plc Not upheldInsurance (excluding PPI)Mr G has complained that Zenith Insurance plc unfairly refused to settle his claim on his motorcycle policy when his motorbike was stolen.backgroundMr G made a claim to Zenith and said he took his bike out from his neighbour’s garage at 3am and got it ready for a jo... (2 pages)View decision -
Decision Reference DRN0532244
22 May 2017 Ageas Insurance Limited Not upheldInsurance (excluding PPI)Mr A says that Ageas Insurance Limited has unfairly voided his motorcycle insurance policy after he tried to make a claim on it. backgroundMr A took out motorcycle insurance with Ageas through an insurance broker in both 2015 and 2016. Both times he created a quote ... (2 pages)View decision -
Decision Reference DRN-3794890
11 Nov 2022 Bennetts Motorcycling Services Limited Not upheldInsuranceDRN-3794890 The complaint Mr R complains about the fees charged by Bennetts Motorcycling Services Limited trading as Bennetts when he cancelled a motorcycle insurance policy. Mr R’s also unhappy that an outstanding debt related to these fees was passed to a debt collection agency, and the ... (3 pages)View decision -
Decision Reference DRN-2957528
26 Aug 2021 FirstRand Bank Limited UpheldConsumer CreditDRN-2957528 The complaint Mr C complains that a motorcycle acquired with finance from FirstRand Bank Limited trading as Motonovo Finance wasn’t of satisfactory quality. What happened In April 2017 Mr C was supplied with a motorcycle and entered into a hire purchase agreement with Motonovo.... (3 pages)View decision -
Decision Reference DRN8931281
19 Oct 2016 Rampdale Ltd UpheldInsurance (excluding PPI)Mr H has complained about the charges he has to pay after he cancelled his motorcycle insurance policy. He bought his policy through a broker, Rampdale Ltd.backgroundMr H bought a motorcycle insurance policy through Rampdale Ltd. He agreed to pay for his yearly poli... (2 pages)View decision -
Decision Reference DRN6804046
14 Nov 2014 Markerstudy Insurance Company Limited Not upheldInsurance (excluding PPI)Mr Y complains that Markerstudy Insurance Company Limited declined his claim on a motor insurance policy.backgroundMr Y left his trike in a locked garage. Someone took it and he did not get it back. He complained when his insurer declined his claim – saying the trike was not locked.The a... (2 pages)View decision -
Decision Reference DRN9779512
17 Feb 2018 Diane S Malone Not upheldInsurance (excluding PPI)Ms J is complaining that Diane S Malone (trading as Diamond Insurance Consultants) cancelled her motorcycle insurance policy.backgroundMs J took out a motorcycle insurance policy through Diane S Malone – a broker. Shortly after taking out the policy, Diane S Malone found ... (2 pages)View decision -
Decision Reference DRN-3910588
5 Mar 2023 Ageas Insurance Limited Not upheldInsuranceDRN-3910588 The complaint Mr E complains that Ageas Insurance Limited mis-recorded a claim on his motorcycle insurance policy. Part of this complaint concerns the actions of an engineer. In my decision, acts or omissions of the engineer may be referred to as acts or omissions of Ageas, ins... (4 pages)View decision