We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN8297587
21 Sep 2015 Hgb Motorcycles (Ruislip) Ltd. UpheldPayment protection insurance (PPI)Ms A complains that she was mis-sold a life and critical illness insurance policy by Hgb Motorcycles (Ruislip) Ltd (“HGB”) when she took out a loan to buy a motorcycle.backgroundI issued a provisional decision on this case, in which I set out that I propose to upho... (4 pages)View decision -
Decision Reference DRN-4501754
7 Dec 2023 Ageas Insurance Limited Not upheldInsuranceDRN-4501754 The complaint Mr G is unhappy with the settlement he’s been given by Ageas Insurance Limited (Ageas) following the theft of his motorbike. What happened Mr G insured his motorbike with Ageas. During a trip abroad, Mr G’s motorbike was stolen, so he made a claim to Ageas. Ageas ... (3 pages)View decision -
Decision Reference DRN-2171243
11 Sep 2020 Ageas Insurance Limited UpheldInsuranceDRN-2171243The complaintMr B has complained about the settlement he received from Ageas Insurance Limited (“Ageas”) after his motorcycle was written off. What happenedMr B’s motorcycle was assessed as a write-off (total loss) by Ageas following a no-fault accident in October 2019. Ageas sa... (4 pages)View decision -
Decision Reference DRN8201091
27 Jul 2017 Eldon Insurance Services Ltd Not upheldInsurance (excluding PPI)Mrs A has raised a complaint about how Eldon Insurance Service Ltd has dealt with a claim made under her motor insurance policy.backgroundMrs A had a road traffic accident in August 2016 where she collided with a motorcyclist. Mrs A said the motor cycle was wedged... (4 pages)View decision -
Decision Reference DRN4128511
17 Oct 2017 MCE Insurance Limited Not upheldInsurance (excluding PPI)Mr F complains that MCE Insurance Limited didn’t make it clear to him when he made a mid- term change to his motorcycle insurance policy that the excess payable on it would rise. backgroundWhen Mr F informed MCE of a change of address, he was told the policy premiu... (1 page)View decision -
Decision Reference DRN5741658
2 Feb 2016 Highway Insurance Company Limited Not upheldInsurance (excluding PPI)Mr H complains about a number of things to do with a motorcycle insurance policy he bought. The insurance was provided by Highway Insurance Company Limited although he bought it from an insurance broker.backgroundMr H bought his policy online through an insurance broker... (3 pages)View decision -
Decision Reference DRN0335552
10 Jun 2015 Rider Motorcycles Ltd UpheldPayment protection insurance (PPI)Miss R complains that Rider Motorcycles Limited (RML) (trading as Wheelers Motorcycles) mis-sold her a payment protection insurance (PPI) policy.backgroundIn 2005, Miss R took out a loan over four years to buy a motorcycle. At the same time, RML sold her a single premiu... (3 pages)View decision -
Decision Reference DRN-4391743
2 Nov 2023 Ageas Insurance Limited UpheldInsuranceDRN-4391743 The complaint Mr H complains that Ageas Insurance Limited mishandled a claim on his motorcycle insurance policy. What happened In mid-May 2020, Mr H had a motorcycle insured with Ageas. He was riding the motorcycle when, unfortunately, he was involved in an incident with a thir... (2 pages)View decision -
Decision Reference DRN6793251
19 Nov 2018 Devitt Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr R complains about the amount Devitt Insurance Services Ltd, a broker, charged when hecancelled his motorcycle insurance policy.background In March 2018, Devitt Insurance arranged motorcycle insurance for Mr R. Mr R paid adeposit and arranged to pay the premium by month... (2 pages)View decision -
Decision Reference DRN9161895
15 Dec 2016 Pidcock Motorcycles Ltd Not upheldPayment protection insurance (PPI)This complaint relates to March 2006 when Mr P bought a regular premium payment protection insurance (PPI) policy from Pidcock Motorcycles Limited (“PML”). Mr P was taking out a loan to buy a motorbike at the time and he says PML mis-sold PPI with the loan. He says th... (2 pages)View decision