We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
-
Decision Reference DRN8308357
24 Mar 2017 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mrs K has complained that Be Wiser Insurance Services Ltd didn’t make it clear that her motorcycle helmet policy didn’t cover her for accidents outside of the UK.backgroundMrs K bought a motorcycle policy that included a free helmet and leathers policy. When she had an... (2 pages)View decision -
Decision Reference DRN1957180
19 Nov 2015 Europa Group Limited UpheldInsurance (excluding PPI)Mr P complains that Europa Group Limited trading as MotorCycle Direct (Europa) won’t honour the premium it quoted for his motor insurance policy. He wants it to honour the quote and compensate him for his trouble and for having a cancellation on his record.backgrou... (3 pages)View decision -
Decision Reference DRN-4696655
21 Mar 2024 Alwyn Insurance Company Limited Not upheldInsuranceDRN-4696655 The complaint Mr S is unhappy with how Alwyn Insurance Company Limited (Alwyn) has handled and recorded a claim under his motorcycle insurance policy. Any reference to Alwyn includes its agents. What happened In August 2022, Mr S took out a motorcycle insurance policy. The unde... (3 pages)View decision -
Decision Reference DRN1196500
22 Jun 2016 Esb Motorcycles Not upheldPayment protection insurance (PPI)Mr G1 and the late Mr G2 complained that they were mis-sold a payment protection insurance (PPI) policy, when they bought a motorcycle. The PPI was sold by ESB Motorcycles (‘ESB’). The finance and insurance were provided by another company. backgroundMr G1 and Mr G2 b... (2 pages)View decision -
Decision Reference DRN2734045
13 Jan 2016 XPEKT Limited Not upheldInsurance (excluding PPI)Mr H complains that XPEKT Limited will not meet his claim. backgroundMr H took out motorcycle insurance. His motorcycle was stolen and he tried to claim. The business stated his cover was third party only, it did not cover theft. Mr H disputed this, he feels he asked f... (1 page)View decision -
Decision Reference DRN-2756988
4 May 2021 Aviva Insurance Limited UpheldInsuranceDRN-2756988 The complaint Mr D is unhappy Aviva Insurance Limited (Aviva) declined his claim after his electric bike was stolen, because of this he feels the policy was mis-sold. What happened On 2 October 2020 Mr D purchased insurance for his electric bike online. Around a few weeks later... (3 pages)View decision -
Decision Reference DRN-1928819
21 Jul 2020 Alwyn Insurance Company Limited Not upheldInsuranceDRN-1928819 The complaintMr C is unhappy that Alwyn Insurance Company Limited cancelled his motorcycle insurance policy. What happenedMr C took out his policy through a broker and he has been dealing with them during what happened and also during the complaint process. Alwyn is the underw... (2 pages)View decision -
Decision Reference DRN8498562
24 Nov 2014 Phillip McCallen Motorcycles Ltd Not upheldPayment protection insurance (PPI)Mr B complains that Phillip McCallen Motorcycles Ltd (PMM) mis-sold him a single premium payment protection insurance (PPI) policy when he took out a personal loan. backgroundThe loan was taken out by Mr B in 2007 for £6,800 to buy a motorcycle. The initial cost of the ... (3 pages)View decision -
Decision Reference DRN3687096
24 May 2013 Southern Rock Insurance Company Limited UpheldInsurance (excluding PPI)Mr A has complained that Southern Rock Insurance Company refused to meet his claim for the theft of his motorcycle as he did not follow the security conditions outlined in the policy.backgroundMr A took out his policy on line and confirmed that his bike was fitted with a security devi... (2 pages)View decision -
Decision Reference DRN8297587
21 Sep 2015 Hgb Motorcycles (Ruislip) Ltd. UpheldPayment protection insurance (PPI)Ms A complains that she was mis-sold a life and critical illness insurance policy by Hgb Motorcycles (Ruislip) Ltd (“HGB”) when she took out a loan to buy a motorcycle.backgroundI issued a provisional decision on this case, in which I set out that I propose to upho... (4 pages)View decision