We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN-1207864
14 Feb 2020 MCE Insurance Company Limited Not upheldInsuranceDRN-1207864The complaintMr G complains that MCE Insurance Company Limited (“MCE”) unfairly declined cover for a claim and voided his motorcycle insurance policy. What happenedMr G held a motorcycle insurance policy with MCE. His motorcycle was stolen, but was damaged when it was recovered.... (2 pages)View decision -
Decision Reference DRN-3095375
17 Nov 2021 Zenith Insurance plc Not upheldInsuranceDRN-3095375 The complaint Mr E complains that Zenith Insurance plc mishandled a claim on his motorcycle insurance policy. Where I refer to Zenith or the insurer, I include claims-handlers and others insofar as I hold Zenith responsible for their acts or omissions. What happened Mr E had a ... (3 pages)View decision -
Decision Reference DRN8877119
20 Feb 2015 Hayball Motorcycles Limited Not upheldPayment protection insurance (PPI)Mr A complains Hayball Motorcycles Limited (Hayball) mis-sold him payment protection insurance (PPI) with a loan to purchase a motorcycle in 2007.backgroundI’ve attached my provisional decision from December 2014. It forms part of this final decision. In my provisional decision I set out... (3 pages)View decision -
Decision Reference DRN8251469
7 Aug 2013 Liverpool Victoria Insurance Company Limited UpheldInsurance (excluding PPI)Mr L has complained that Liverpool Victoria Insurance Company Limited (LV) has held him responsible for his accident and the consequent third party claim under his motor insurance policy. backgroundThe accident took place as Mr L exited from a side road into the left hand lane of a mo... (2 pages)View decision -
Decision Reference DRN6744466
26 Jun 2015 Zenith Insurance plc Not upheldInsurance (excluding PPI)Mr S complains that Zenith Insurance plc (“Zenith”) will not meet a claim he made under his motorcycle policy after his motorcycle was stolen from outside his house.backgroundAt about 5.00 pm one afternoon in October 2014, Mr S took his motorcycle out of his garage b... (2 pages)View decision -
Decision Reference DRN8388885
8 Jan 2016 Markerstudy Insurance Company Limited Not upheldInsurance (excluding PPI)Mr A complains about the offer he received from Markerstudy Insurance Company Limited following a claim against his motor insurance policy.backgroundIn March 2014, Mr A took out a policy with Markerstudy in relation to his motorbike and gave his address as his girlfrie... (2 pages)View decision -
Decision Reference DRN2812155
29 Oct 2019 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr E is unhappy that MCE Insurance Company Limited (MCE) has declined his claim andvoided his insurance policy following the theft of his motorcycle.background In February 2019 Mr E’s motorcycle was unfortunately stolen, so he made a claim to MCE.During investigation into the claim, MCE di... (6 pages)View decision -
Decision Reference DRN4444250
12 Jun 2017 The Society of Lloyd's UpheldInsurance (excluding PPI)Mr P has complained that the Society of Lloyd’s declined a claim he made under his motorcycle insurance policy when his motorcycle was stolen. backgroundMr P’s motorcycle was stolen from outside his workplace in November 2016. He immediately reported the incident and su... (2 pages)View decision -
Decision Reference DRN-2337428
23 Feb 2021 Markerstudy Insurance Company Limited Not upheldInsuranceDRN-2337428 The complaint Mr M complains that Markerstudy Insurance Company Limited declined to settle a claim he made under his motorbike insurance policy. What happened Mr M has insured his motorbike with Markerstudy for some time. He thought that the policy would cover theft in any form... (3 pages)View decision -
Decision Reference DRN0538714
16 Jun 2016 Ageas Insurance Limited Not upheldInsurance (excluding PPI)Mr S complains that Ageas Insurance Limited should meet his claim on a motorcycle insurance policy.backgroundMr S reported that his motorbike had skidded on some builder’s gravel, injuring him and damaging the bike. Ageas cancelled his policy as if it had never existed... (2 pages)View decision