We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 605 results
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Decision Reference DRN7688466
18 Aug 2017 Close Brothers Limited UpheldBanking and creditMs E complains that Close Brothers Limited (trading as Close Brothers Motor Finance) is responsible for mis-selling a hire purchase (HP) agreement.backgroundMs E’s partner wanted a motorcycle. In 2015 a motorcycle dealer supplied one. He arranged HP in the name of M... (3 pages)View decision -
Decision Reference DRN4072451
14 Feb 2014 Highway Motorcycles Not upheldPayment protection insurance (PPI)Mr C complains that Highway Motorcycles mis-sold him a payment protection insurance (“PPI”) policy in connection with the sale of a motorbike in 2006.backgroundOur adjudicator reviewed this case and decided that Highway Motorcycles had not mis-sold the policy to Mr C. Mr C does not a... (3 pages)View decision -
Decision Reference DRN1077246
30 Apr 2019 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr C is unhappy that MCE Insurance Company Limited has declined a claim he made under his motorcycle insurance policy.backgroundMr C’s motorbike was stolen in October 2018. So, he made a claim for his loss under his motorcycle insurance policy.MCE considered the claim and... (3 pages)View decision -
Decision Reference DRN-4138908
24 Aug 2023 West Bay Insurance Plc Not upheldInsuranceDRN-4138908 The complaint Mr M has complained about the way West Bay Insurance Plc dealt with a claim he made under his motorcycle insurance policy when his motorbike was stolen. What happened Mr M’s motorbike was stolen and he made a claim to his insurer, West Bay. Mr M complained that We... (3 pages)View decision -
Decision Reference DRN3323260
29 Oct 2019 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr S complains that MCE Insurance Company Limited (“MCE”) refused a claim on his motorcycle insurance policy.backgroundMr S made a claim on his policy following the theft of his motorcycle. MCE considered the claim but decided to void the policy without a refund of any premiums. This is be... (4 pages)View decision -
Decision Reference DRN2063402
26 Feb 2019 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr T has complained about how MCE Insurance Company Limited (“MCE” for short) has dealt with his claim on his motorcycle insurance policy.BackgroundIn January 2019 I issued a provisional decision upholding this complaint. In short I didn’t think it fair for MCE to rely ... (3 pages)View decision -
Decision Reference DRN1564402
20 Oct 2015 One Insurance Limited UpheldInsurance (excluding PPI)Mr J complains that One Insurance Limited (One) cancelled his motor insurance policy from the start. He wants it to reinstate his policy. backgroundMr J took out an insurance policy through an online comparison site. But he didn’t disclose his and the named driver’s ... (2 pages)View decision -
Decision Reference DRN-3425099
25 Apr 2022 MCE Insurance Limited Not upheldInsuranceDRN-3425099 The complaint Mr A has complained that the broker MCE Insurance Limited mis-sold a motorbike insurance policy to him. What happened Mr A damaged his motorbike and made a claim to the insurer of the policy MCE Insurance Limited (MCE) sold to him. The insurer settled the claim by... (2 pages)View decision -
Decision Reference DRN8877119
20 Feb 2015 Hayball Motorcycles Limited Not upheldPayment protection insurance (PPI)Mr A complains Hayball Motorcycles Limited (Hayball) mis-sold him payment protection insurance (PPI) with a loan to purchase a motorcycle in 2007.backgroundI’ve attached my provisional decision from December 2014. It forms part of this final decision. In my provisional decision I set out... (3 pages)View decision -
Decision Reference DRN6639912
3 Mar 2018 Markerstudy Insurance Company Limited UpheldInsurance (excluding PPI)Mr M’s unhappy that Markerstudy Insurance Company Limited reduced a settlement of a claim on his motor bike insurance policy and with the way it’s handled the claim including delays.backgroundMr M insured his motorcycle on an agreed value basis for social, domestic and... (3 pages)View decision