We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 342371 results
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Decision Reference DRN-4826900
8 Jul 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4826900 The complaint Mr J is unhappy that National Westminster Bank Plc (“NatWest”) wrote to him advising that his business account would be closed when he only holds personal accounts with it. What happened Mr J holds a personal current account with NatWest. In May 2023 NatWest wrote... (3 pages)View decision -
Decision Reference DRN-4894722
8 Jul 2024 Startline Motor Finance Limited Not upheldConsumer CreditDRN-4894722 The complaint Miss C complains about a used car she acquired through a hire purchase agreement with Startline Motor Finance Limited. Miss C experienced an initial problem with the car’s gearbox shortly after taking possession of the car and although that has been repaired, Miss... (5 pages)View decision -
Decision Reference DRN-4865291
8 Jul 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4865291 The complaint Mr F complains that TSB Bank plc closed his current account and reported a default. He also complains that interest refunded to him following a review isn’t sufficient. What happened Mr F opened a Classic Enhance account on 20 December 2013. The account included a... (2 pages)View decision -
Decision Reference DRN-4719699
8 Jul 2024 Skipton Building Society Not upheldBanking and PaymentsDRN-4719699 The complaint Mrs L complains that Skipton Building Society failed to follow her instruction and close her account, and failed to failed to confirm in writing her subsequent closure instruction. What happened Mrs L had a Skipton Building Society 120 Day Notice account and rece... (2 pages)View decision -
Decision Reference DRN-4884951
8 Jul 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4884951 The complaint Mr M and Mrs M complain about the way Aviva Insurance Limited handled a claim against their home emergency insurance policy. Reference to Aviva include its agents. What happened Mr M and Mrs M held a home emergency insurance policy which was underwritten by Aviva.... (3 pages)View decision -
Decision Reference DRN-4887123
8 Jul 2024 Watford Insurance Company Europe Limited UpheldInsuranceDRN-4887123 The complaint Mr C complains that Watford Insurance Company Europe Limited mishandled his claim on a commercial vehicle insurance policy. What happened Mr C was a decorator. The subject matter of the claim and the complaint is a van, first registered in about 2013. Mr C acquire... (7 pages)View decision -
Decision Reference DRN-4885165
8 Jul 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4885165 Complaint Miss W has essentially complained that Santander UK Plc (“Santander”) unfairly provided her with an overdraft that was unaffordable. She also says that it continued applying charges to her overdraft even after it should have realised that she couldn’t sustainably repa... (3 pages)View decision -
Decision Reference DRN-4893015
8 Jul 2024 Zopa Bank Limited UpheldBanking and PaymentsDRN-4893015 Complaint Mr T has complained that Zopa Bank Limited (“Zopa”) irresponsibly increased the credit limit on his credit card. He is also unhappy that his card wasn’t blocked when he called up and asked for this to happen. Background In March 2021, Zopa provided Mr T with a credit ... (7 pages)View decision -
Decision Reference DRN-4866797
8 Jul 2024 Oakbrook Finance Limited Not upheldConsumer CreditDRN-4866797 Complaint Mr G has complained about a loan Oakbrook Finance Limited (trading as “Likely Loans”) provided to him. He says he shouldn’t have been lent to and this would have been apparent had his credit file been looked at properly. Background Likely Loans provided Mr G with a lo... (2 pages)View decision -
Decision Reference DRN-4861596
8 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4861596 Complaint Mr R complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that his credit history demonstrates that the payments to the agreement were unaffordable, so he should not have been lent to. Background I... (3 pages)View decision