We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 342371 results
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Decision Reference DRN-4789247
8 Jul 2024 1plus1 Loans Limited UpheldConsumer CreditDRN-4789247 The complaint Miss R, through her representative, complains that 1Plus1 Loans Limited (1Plus1) lent to her when she could not afford it and she says 1Plus1 only approved the loan because of the guarantor it required before lending. What happened Miss R applied for a loan of £1,... (8 pages)View decision -
Decision Reference DRN-4809605
8 Jul 2024 Loans 2 Go Limited Not upheldConsumer CreditDRN-4809605 The complaint Ms T is being represented by a claims manager. She’s complaining about Loans 2 Go Limited trading as Loans 2 Go because she says it lent irresponsibly by providing loans she couldn’t afford. What happened Following her applications, Ms T was given the following lo... (3 pages)View decision -
Decision Reference DRN-4891874
8 Jul 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4891874 The complaint Mr C says that HSBC UK Bank Plc lost some of the cash he deposited. What happened On 4 July 2023, Mr C used two cash deposit machines at an HSBC branch. He says he walked in with £18,000 from the sale of one or more vehicles. Mr C was warned by the branch staff th... (4 pages)View decision -
Decision Reference DRN-4889345
8 Jul 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4889345 The complaint Mr S complained that Barclays Bank UK PLC should pay him more compensation than it offered, after denying making a mistake when it froze his account but admitting to poor service in relation to unfreezing his account. What happened In June 2023, Barclays suspended... (5 pages)View decision -
Decision Reference DRN-4884929
8 Jul 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4884929 The complaint Mrs W complains that Nationwide Building Society did not remove her ex-partner from a joint account when they should have done, and they sent text messages to her ex-husband. What happened Mrs W says her ex-partner and her completed a form at a Nationwide branch t... (7 pages)View decision -
Decision Reference DRN-4895285
8 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4895285 The complaint Mr C has complained that Monzo Bank Ltd (‘Monzo’) closed his account without notice. He wants it to acknowledge that this shouldn’t have happened and do something about it. What happened Mr C had a current and a joint account with Monzo for a number of years. This... (3 pages)View decision -
Decision Reference DRN-4879742
8 Jul 2024 CA AUTO FINANCE UK LTD UpheldConsumer CreditDRN-4879742 The complaint Mr S complains that a car supplied to him under a hire purchase agreement by CA Auto Finance UK Ltd (“CAAF”) was of an unsatisfactory quality. What happened I issued a provisional decision on this complaint in May 2024. In that decision I explained why I thought t... (5 pages)View decision -
Decision Reference DRN-4485183
8 Jul 2024 CA AUTO FINANCE UK LTD Not upheldConsumer CreditDRN-4485183 The complaint Mrs R complains that CA AUTO FINANCE UK LTD (“CA”) overcharged her when she settled her agreement early. What happened Mrs R acquired a second hand car under a 60 month hire purchase agreement with CA in November 2021. Mrs R paid £4,000 as a deposit. Under the agr... (3 pages)View decision -
Decision Reference DRN-4893271
8 Jul 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4893271 The complaint Mr E complains that Mitsubishi HC Capital UK PLC trading as Novuna 1 (‘Novuna’) is liable to pay him compensation following a complaint made about a timeshare bought using credit provided by Novuna. As the credit provided by Novuna was taken in Mr E’s sole name, h... (5 pages)View decision -
Decision Reference DRN-4716416
8 Jul 2024 Mortgage Advice Bureau Limited Not upheldMortgagesDRN-4716416 The complaint Mr C and Miss C complain that Mortgage Scout – a trading name of LRG Financial Services Limited, an appointed representative of Mortgage Advice Bureau Limited – did not secure a new interest rate product when they first spoke to it. As a result, they missed out on... (3 pages)View decision