We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 15 results
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Decision Reference DRN-4814162
23 May 2024 Intelligent Money Ltd UpheldPensions and AnnuitiesDRN-4814162 The complaint Mr S has complained that Intelligent Money Ltd failed to act fairly and reasonably when accepting his pension transfer. And that it failed to carry out sufficient due diligence on the companies he invested with. What happened I've outlined the key parties inv... (55 pages)View decision -
Decision Reference DRN-4801573
16 May 2024 Intelligent Money Ltd UpheldPensions and AnnuitiesDRN-4801573 The complaint Mr D has complained that Intelligent Money Ltd failed to act fairly and reasonably in its dealings with him. And that it failed to carry out sufficient due diligence on the companies he invested with. What happened I've outlined the key parties involved in M... (59 pages)View decision -
Decision Reference DRN-4799752
15 May 2024 Intelligent Money Ltd UpheldPensions and AnnuitiesDRN-4799752 The complaint Mr K says that Intelligent Money Ltd (‘IM’) should not have accepted the instruction from his financial adviser to transfer his defined-benefit (‘DB’) occupational pension to a Self-Invested Personal Pension (‘SIPP’). He also says that IM failed to carry out suffi... (47 pages)View decision -
Decision Reference DRN-4789937
9 May 2024 Intelligent Money Ltd UpheldPensions and AnnuitiesDRN-4789937 The complaint Mr D has complained that Intelligent Money Ltd failed to identify issues with SVS Securities Plc, the Discretionary Fund Manager he used to invest funds held within his Self-Invested Personal Pension (‘SIPP’). Mr D says he’s likely to lose around 50% of his pensio... (58 pages)View decision -
Decision Reference DRN-4508850
29 Apr 2024 Intelligent Money Ltd Not upheldPensions and AnnuitiesDRN-4508850 The complaint Mr P complains, with the help of a professional representative, that Intelligent Money Ltd (IM) failed in its responsibilities to him in relation to the acceptance of Elysian Fuels shares in his Self-Invested Personal Pension (SIPP). What happened Mr P invested in... (6 pages)View decision -
Decision Reference DRN-4763188
25 Apr 2024 Intelligent Money Ltd UpheldPensions and AnnuitiesDRN-4763188 The complaint Mr H says that Intelligent Money Ltd (‘IM’) should not have accepted the instruction from his financial adviser to transfer his defined-benefit (‘DB’) pension to a Self-Invested Personal Pension (‘SIPP’). He also says that IM failed to carry out sufficient due dil... (42 pages)View decision -
Decision Reference DRN-4408154
17 Apr 2024 Intelligent Money Ltd Not upheldPensions and AnnuitiesDRN-4408154 The complaint Mr B complains about failings by Intelligent Money Ltd (IM) including delay in moving money in his Self-Invested Personal Pension (SIPP). What happened Mr B says that as a result of IM failing to follow his instructions to move his money, he had lost around £8,400... (5 pages)View decision -
Decision Reference DRN-4723644
12 Apr 2024 Intelligent Money Ltd UpheldPensions and AnnuitiesDRN-4723644 The complaint Mr G complains that Intelligent Money Ltd (‘IM’) did not treat him fairly when dealing with his Self-Invested Personal Pension (‘SIPP’). He believes IM did not act in his best interests when it allowed high risk and unregulated investments to be made, and it did n... (83 pages)View decision -
Decision Reference DRN-4653321
29 Feb 2024 Intelligent Money Ltd UpheldPensions and AnnuitiesDRN-4653321 The complaint Mr S says that his pension monies were transferred and invested into an Intelligent Money Ltd (‘IM’) Self-Invested Personal Pension (‘SIPP’). Mr S says that he’s been told that the investments he made are worthless. Mr S complains that IM didn’t use due diligence ... (91 pages)View decision -
Decision Reference DRN-3773628
3 Mar 2023 Intelligent Money Ltd UpheldPensions and AnnuitiesDRN-3773628 The complaint Mr Y complained to Intelligent Money Ltd about its failure to provide him with any paperwork regarding his Bankruptcy Solutions Pension Plan (BSPP). He says this meant he was unaware of the high charges on his plan and that his fund was invested in cash. What happ... (5 pages)View decision
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