Financial Ombudsman Service sets ambitious targets for case resolution in 2025/26
3 April 2025
We will address significant demand and improve the efficiency of our case resolution processes, according to plans for the year ahead published today.
The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.
If you have a complaint
I want to know if you can look at my complaint
I want to find out more about your process
Cost of living complaints
We can investigate complaints related to the financial impact of the rising cost of living. If a lender or financial business hasn’t treated you fairly, find out how we can help.
If you are looking for debt advice or guidance, or if you’re worried about money and finding it difficult to know where to start, the government-backed MoneyHelper service can help you find a way forward.
If you are a business dealing with complaints
I want to know how you handle cases
I need support with a consumer’s enquiry
Are you a small business?
If you’re a small business (SME) and want to make a complaint to us, go to our dedicated small business website for more information about how we can help.
Need help with a claims management dispute?
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, go to the Claims Management Ombudsman website for more information.
Decisions and case studies
We share our practical experience in resolving financial disputes in a range of situations. Read our Ombudsman decisions and case studies to find examples of cases we resolved.
Helping prevent complaints
Our data and insight take a closer look into the cases we handle. They highlight complaint themes and trends and the impact we’ve had.
We also share some key points for consumers and businesses on what to look out for and how we can help.
Latest news
Charges for professional representatives to refer cases to the Financial Ombudsman Service come into force today
1 April 2025
From 1 April 2025, professional representatives will be charged £250 to refer a case to our service due to our new charging regime.
Financial Ombudsman Service receives 40% more cases when compared to the same time last year
4 March 2025
The Financial Ombudsman Service is continuing to receive high levels of complaints from consumers and small businesses, according to new figures published today.
