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corporate plan and 2009/10 budget

January 2009

this corporate plan and budget

This document consults on the Financial Ombudsman Service's workload forecasts and proposed budget for the financial year 2009/10. It also provides an update on progress with our longer-term corporate plan.

Our financial and reporting year runs from 1 April to 31 March. Our annual review, published each June, records what happened in the previous year. Our corporate plan and budget, published each January, looks forward to the coming financial year.

responses

We invite your views on our workload forecasts and proposed budget for 2009/10, and on our corporate plan. Please send your comments by 23 February 2009 to:

Adrian Dally
Financial Ombudsman Service
South Quay Plaza
Marsh Wall
London
E14 9SR

planandbudget@financial-ombudsman.org.uk