issues: 91 to 100 | 81 to 90 | 71 to 80 | 61 to 70 | 51 to 60 | 41 to 50 | 31 to 40 | 21 to 30 | 11 to 20 | 1 to 10
issue 20
September 2002
'We found it hard to accept that a consumer would continue paying premiums for 31 years without question, when there was so little paperwork to prove the existence of a policy.'
issue 19
August 2002
Focusing on situations where lenders increase customers' credit limits without any further assessment of their creditworthiness.
issue 18
July 2002
'Whether a baby quad-bike was a motor vehicle or a mechanically propelled vehicle was debatable. However, we did not need to decide that point. There was a clear contradiction between the policy exclusion and the wording of the leaflet.'
issue 16
May 2002
'There has been extensive coverage in the press recently about split-capital investment trusts ("splits"). To date, we have received few complaints about these complex products, but we believe they could impact on our work over the coming months.'
issue 15
March 2002
Summarises the 'lead case' ombudsman decisions in relation to Mr & Mrs J's, Mr & Mrs L's and Mr & Mrs N's complaints about mortgage lenders with dual-variable-interest rates.
issue 14
February 2002
Setting out our approach to awarding compensation to consumers for distress and/or inconvenience.
'This was scarcely a case of damage caused by a badly house-trained animal. The dog was dead when the accidental damage occurred. It did not seem reasonable to apply the exclusion in these circumstances and we required the insurer to meet the claim in full.'
issue 12
December 2001
A banking-related issue covering complaints involving:
issue 11
November 2001
Marks the launch of our new leaflet, your complaint and the ombudsman - in use from 30 November 2001 (the date called 'N2') under the new FSA rules that come into force on that date.
issues: 91 to 100 | 81 to 90 | 71 to 80 | 61 to 70 | 51 to 60 | 41 to 50 | 31 to 40 | 21 to 30 | 11 to 20 | 1 to 10
ombudsman news gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure.
The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.
