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We regularly publish updates in ombudsman news about the financial products and services people have contacted us about.
In this issue we focus on data for the first quarter of the financial year 2016/2017 – showing how many enquiries and new complaints we received, the numbers of complaints passed to an ombudsman for a final decision and what proportion we resolved in favour of consumers.
During April, May and June 2016:
|the financial products that consumers complained about most to the ombudsman service April, May and June 2016||%|
|payment protection insurance (PPI)||45%|
|complaints about other products||55%|
|the financial products that consumers complained about most to the ombudsman service in April, May and June 2016||%|
|packaged bank accounts||8%|
|car and motorcycle insurance||6%|
|credit card accounts||3%|
|overdrafts and loans||2%|
|complaints about other products||20%|
ombudsman news gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure.
The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.