the documents on this page all download in PDF format
We consult each year on the plans and budget we are proposing for the next financial year:
amendments to rules (Fees for businesses joining the voluntary jurisdiction part-way through the year)
our annual plans and budgets
amendments to rules (benchmarks regulation, MiFID2 and advising on investments)
amendments to rules (changes to the time limits for PPI complaints)
amendments to rules (administration instrument)
complaints data publication
amendments to rules - possible changes to the time limits for PPI complaints
amendments to rules (not for profit debt advice agencies)
amendments to rules (complaints handling supplementary instrument 2015)
amendments to rules (alternative dispute resolution (ADR) and pension transfers)
amendments to our voluntary jurisdiction
amendments to our voluntary jurisdiction
updating the scope of our voluntary jurisdiction
minor changes to the dispute resolution: complaints sourcebook
changing our case fee arrangements:
publishing ombudsman decisions:
publication of complaints data relating to individual named businesses:
voluntary jurisdiction - filling gaps for EEA businesses:
rules for the new consumer credit jurisdiction:
extending our voluntary jurisdiction - National Savings & Investments:
extending our jurisdiction:
papers published jointly by the Financial Ombudsman Service with regulators and other bodies
2017
2016
2015
2014
2013
2012
2011
2010
2009
2008
2007
2006
2005
2004
2001
2000
1999
1998
1997
2016
2015
2014
2013
2012
2011
2009
