On this page, you can find:
The Media Team is available between 8.30am and 5.00pm, Monday to Friday.
Journalists can sign up to be added to our press release distribution list.
If you’re a consumer or a business, find out how to contact us.
4 April 2024
Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.
1 March 2024
Our latest complaints data publication shows that perceived unaffordable lending has driven complaints relating to credit cards to their highest quarterly level.
24 January 2024
We set out trends for new complaints we expect to see in 2024/25 in a consultation paper on our plans and budget. The consultation is currently open and closes on 30 January 2024.
The photos on this page are available to download exclusively for media use. Please don’t alter or edit them – they should be used as provided. If you need them in another format, or you’d like a copy of our logos – email your request to the Media Team.
The photos on this page and the logos we have supplied directly are the latest versions. If you have obtained our images or logos elsewhere – please email to check with us as they might not be up-to-date.
You can find biographies of our Board and Executive Team and our senior ombudsmen in the ‘Who we are section’ of our website.
Baroness Zahida Manzoor CBE, Chair of the Board
Abby Thomas, Chief Executive and Chief Ombudsman
James Dipple-Johnstone, Deputy Chief Ombudsman
Karl Khan, Chief Operating Officer
Jane Cosgrove, Chief People Officer
Jenny Simmonds, Chief Finance and Risk Officer
Richard West, Director of Casework Policy
Rachel Lam, Ombudsman Director, specialist in insurance
Pat Hurley, Ombudsman Director, specialist in banking, fraud and scams
Vivienne Kelly, Ombudsman Director, specialist in consumer credit
Tim Archer, Ombudsman Director, specialist in pensions, investments and mortgages
Lauren Long, Ombudsman Leader, specialist in equality and vulnerability
Andy Wright, Ombudsman Leader, specialist in SMEs
We take part in events across the financial services industry to raise awareness of our work and share our knowledge and insight.
If you have an event you’d like us to come along to, please email your request four weeks in advance with the following information:
We publish news update about some of the events we hosted and attended, which cover the topics we spoke about. Read our news update to find out what events we took part in and what we said:
The Financial Ombudsman Service has been mentioned in several news articles:
Our final plans for 2024/25 – 4 April 2024
We have published our final plans and budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year. Read more in The Standard.
Quarterly complaints data – 1 March 2024
Credit card complaints hit an all-time high in the third quarter of this financial year, due to perceived irresponsible and unaffordable lending by financial providers. Read more in The Mirror.
Motor finance commission – 14 January 2024
We have published more information on complaints we are seeing about motor finance commission. Read more in The Times.
