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Over a fifth of the consumers who contact us tell us that they have a disability or different need. The ombudsman is committed to making our service accessible to everyone – and we aim to meet any different communication need our customers may have.
Often consumers who have a different need may feel like this has not been acknowledged by the business they are dealing with – and we are keen that these people know there is somewhere else they can turn if they are unhappy.
We've been working closely with trusted media partners – from national magazines and radio stations to charities – to raise awareness of our service. We recognise that there are specific issues which may be more relevant to someone who has a disability. For example, our research shows that we are more likely to receive a complaint about a catalogue company from someone who tells us they have a disability. We are keen to raise awareness of these specific issues that affect everyday lives – both in the media and through attending outreach events.
But we'd like to do more. If you have any suggestions about how you think we should let people with a disability or their carers know about our service, get in touch.
Check out our latest features in some of the leading lifestyle magazines for people who have a disability:
We also provide audio information on radio stations specifically for people who have a disability such as:
Our ongoing outreach work involves meeting people with a disability and the people who care for them around the country including:
If you are organising or know of any events in your local area for people with a disability or their carers which you think we should be a part of just get in touch.