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speeches and presentations

London, March 2014

speech: ombudsman Tony Boorman talks at the Office of Rail Regulation’s annual conference - on how ombudsmen help to make markets work fairly for people with problems

London, January 2014

speech: ombudsman Tony Boorman talks to the Insurance Institute of London about what an insurer should know about its customers

Oxford, September 2013

speech: ombudsman Tony Boorman talks at the Regulatory Policy Institute about competition, conduct and complaints in financial services

London, October 2013

speech: Natalie Ceeney, chief ombudsman, speaks at the annual international banking conference about the power of listening to rebuild trust in financial services

London, June 2013

presentation: Caroline Wayman, principal ombudsman, talks to the British Insurance Law Association (BILA) about the ombudsman's approach to complaints involving mis-sold financial products

Brighton, May 2013

presentation: Caroline Wayman, principal ombudsman, explains the ombudsman's approach to travel insurance disputes at the International Insurance Conference

London, February 2013

speech: Sir Nicholas Montagu, chairman of the ombudsman service, speaks at the Insurance Institute of London about where we might, and should, be going …

Edinburgh, November 2012

presentation: Caroline Wayman, principal ombudsman, speaks at the Law Society of Scotland about the role of the ombudsman

Birmingham and Manchester, October 2012

speech: Natalie Ceeney, chief ombudsman, speaks at the "fringe" events run by the Consumer Credit Counselling Service (CCCS) at the Conservative and Labour Party conferences about rebuilding trust after PPI

London, September 2012

speech: Tony Boorman, deputy chief ombudsman, speaks at a "customer experience" conference about welcoming complaints as insight for improvement

London, September 2012

speech: Natalie Ceeney, chief ombudsman, speaks at the ABI conference on "conduct regulation" about complaints, reputation and re-building trust

London, July 2012

speech: Caroline Wayman, principal ombudsman, speaks at Ofwat's conference for the water sector - about the role of the ombudsman and seeing complaints as an opportunity to engage with customers

London, January 2012

speech: Tony Boorman, principal ombudsman, on complaints, regulation - and re-building trust, at the BBA's retail-banking seminar on the new Financial Conduct Authority (FCA)

London, October 2011

speech: Natalie Ceeney, chief ombudsman, on consumer credit complaints, at the Finance and Leasing Association's 8th annual consumer finance conference

London, October 2011

briefing: Tony Boorman, chief ombudsman, explains how the Financial Ombudsman Service operates - at the briefing on "regulatory models" held as part of The Leveson Inquiry into the culture, practices and ethics of the press

Manchester, October 2011

debate: Natalie Ceeney, chief ombudsman, takes part in a debate on "compensation culture" with ABI and Which?

London, July 2011

speech: Caroline Wayman, principal ombudsman and legal director, on the ombudsman and complaints handling at the FSA's training session for businesses on the assessment and redress of payment protection insurance (PPI) complaints

London, July 2011

speech: Tony Boorman, principal ombudsman, on banks and claims-management companies at the BBA's seminar on complaints handling

London, June 2011

speech: Natalie Ceeney, chief ombudsman, on "improving redress" at the BBA's annual international banking conference

London, June 2011

speech: Natalie Ceeney, chief ombudsman, talks about "joined up" redress at FSA's conference on the new Financial Conduct Authority's approach to regulation

London, June 2011

speech: Natalie Ceeney, chief ombudsman, shares her views with the Association of British Insurers (ABI) on improving the insurance industry's service and reputation

London, June 2011

speech: Tony Boorman, principal ombudsman, speaks at BBA's complaints-handling seminar

London, June 2011

presentation: principal ombudsman, Caroline Wayman, shares the ombudsman's approach to PPI complaints in a presentation at Westminster and City's annual conference on protection and creditor insurance

London, May 2011

presentation: lead ombudsman, Caroline Mitchell, shares the ombudsman's view on "suitability" in a presentation at the FSA's Retail Conduct Risk Seminar: Assessing suitability

London, October 2010

speech: Natalie Ceeney, chief ombudsman, speaks at the Insurance Institute of London about learning from complaints

London, April 2010

speech: Tony Boorman, principal ombudsman, speaks at the Association of Travel Insurance Intermediaries' annual conference

London, April 2010

speech: Tony Boorman, principal ombudsman, speaks at the British Bankers Association's complaints seminar

London, November 2009

speech: Tony Boorman, decisions director and principal ombudsman, speaks at the Future of Retail Banking annual conference

London, May 2009

speech: Tony Boorman, decisions director and principal ombudsman, speaks at ABI complaints seminar

London, April 2009

speech: David Thomas, principal ombudsman and corporate director, speaks at complaints seminar held by the British Bankers' Association (BBA)

London, February 2009

speech: Tony Boorman, principal ombudsman, at the BBA's seminar on payment protection insurance

London, November 2008

speech: David Thomas, principal ombudsman, explains the ombudsman service's position in relation to the FSA's "retail distribution review"

London, November 2008

speech: Tony Boorman, principal ombudsman, at the ABI complaints-management seminar

London, October 2008

speech: Walter Merricks, chief ombudsman, at the British Bankers' Association's seminar on the future of retail banking regulation

South Africa, October 2008

speech: Walter Merricks, chief ombudsman, speaks on the fifth anniversary of the South African ombud for financial services providers

London, March 2008

speech: Tony Boorman, decisions director and principal ombudsman, at the Council of Mortgage Lenders' seminar

London, November 2007

speech: Tony Boorman, decisions director and principal ombudsman, at the ABI's complaint management seminar

Cambridge, August 2007

speech: Walter Merricks, chief ombudsman, at the FSA's summer school

London, July 2007

speech: Sir Christopher Kelly, chairman, talks about "myths and truths" at the Association of Finance Brokers (AFB) annual dinner

London, April 2007

speech: Walter Merricks, chief ombudsman, at the FSA's conference on the move towards more principle-based regulation

London, March 2007

speech: Walter Merricks, chief ombudsman, to the Consumer Action Network

London, January 2007

speech: Walter Merricks, chief ombudsman, to members of the PEP and ISA Managers' Association

London, November 2006

speech: Walter Merricks, chief ombudsman, at the Financial Services Research Forum

London, May 2006

speech: Walter Merricks, chief ombudsman, at the launch event for the Consumer Credit Act 2006

London, November 2005

speech: Chris Kelly, chairman, at the Association of IFAs annual dinner

Cambridge, August 2005

speech: Walter Merricks, chief ombudsman, at the FSA summer school

Manchester, April 2005

speech: Tony Boorman, principal ombudsman and decisions director, at the British Insurance Brokers' annual conference

London, December 2004

speech: Walter Merricks, chief ombudsman, at the annual conference of the Council of Mortgage Lenders

London, October 2004

speech: Walter Merricks, chief ombudsman, at debate sponsored by FSA and London Metropolitan University - "is the ombudsman fair and reasonable?"

London, December 2003

speech: Walter Merricks, chief ombudsman, at the annual conference of the Council of Mortgage Lenders

London, November 2003

speech: Walter Merricks, chief ombudsman, at the APCIMS annual conference

London, June 2003

speech: Walter Merricks, chief ombudsman, to the Worshipful Company of Insurers

Cardiff, October 2002

speech: Walter Merricks, chief ombudsman, to the Cardiff Faculty of Law

Bournemouth, May 2002

speech: Walter Merricks, chief ombudsman at the Building Societies Association annual conference

London, March 2002

seminar: "the Financial Ombudsman Service - form and function in a new statutory dispute resolver" [programme PDF opens in new window]

London, July 2001

speech: Walter Merricks, chief ombudsman, at the Institute of Actuaries AGM - "what does the public expect of actuaries?" [PDF opens in new window]

London, June 2001

speech: Walter Merricks, chief ombudsman, talks about "the financial ombudsman service" at Chantrey Vellacott DFK's financial regulation industry group

Warwick, May 2001

speech: Walter Merricks, chief ombudsman, talks about "lessons from merging the financial ombudsman schemes" at the annual conference of the British and Irish Association of Ombudsmen