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news and outreach for 2004

Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec

December 2004

outcome of "N2+2" review, mortgage regulation and endowment complaints

7 December 2004

chief ombudsman, Walter Merricks' speech to Council of Mortgage Lenders

Treasury Minister announces outcome of Government review of Financial Services and Markets Act

2 December 2004

November 2004

ombudsman news - issue 41

24 November 2004

banking "termination" issues, aspects of insurance fraud and investment case studies ...
[issue 41 - PDF version - opens in new window]

consumer tie-break competition

3 November 2004

see the winning entries

October 2004

applications invited for post of chairperson of the Financial Ombudsman Service

27 October 2004

ombudsman news - issue 40

27 October 2004

banks' right of "set off", mortgage endowment time limits, and "any occupation" ...
[issue 40 - PDF version - opens in new window]

ombudsman service chairman, Sue Slipman, to move on in February 2005

7 October 2004

following her appointment as director of the NHS Confederation's Foundation Trust Network

Financial Ombudsman Service invites applications for new posts of lead ombudsmen and quality director

4 October 2004

September 2004

an introduction to the Financial Ombudsman Service

29 September 2004

ombudsman publishes new booklet for firms (an introduction to the Financial Ombudsman Service - PDF version)

feedback on consultation

21 September 2004

- and amended rules - making it possible for National Savings & Investments (NS&I) to join ombudsman voluntary jurisdiction

the FSA and Financial Ombudsman Service invite applications for non-executive board members

8 September 2004

[click here for more details about our board]

"is the ombudsman fair and reasonable?"

6 September 2004

Walter Merricks, chief ombudsman, put forward the case at lectures sponsored by FSA and London Metropolitan University

ombudsman news - issue 39

2 September 2004

whole-of-life plans, commercial insurance and customers in financial difficulties

[issue 39 - PDF version opens in new window]

August 2004

new system for resolving consumer credit disputes

18 August 2004

Department of Trade & Industry (DTI) announces new system for resolving consumer credit disputes - with Financial Ombudsman Service as the independent complaints body

July 2004

ombudsman news - issue 38

30 July 2004

direct debits, MVAs and "keys in cars" (again)

[issue 38 - PDF version opens in new window]

independent assessment of the Financial Ombudsman Service

26 July 2004

report by Professor Kempson from Bristol University's Personal Finance Research Centre

more ombudsman events for insurance & mortgage brokers

12 July 2004

latest venues from Plymouth to Carlisle

2004 British Insurance Awards

8 July 2004

Walter Merricks, chief ombudsman, takes "Achievement Award"

"wider implications" cases

2 July 2004

FSA and ombudsman look at improved procedures
[joint news release][consultation paper]

June 2004

ombudsman service publishes annual review of personal finance disputes

29 June 2004

Jane Whittles, principal ombudsman, to move on

24 June 2004

ombudsman news - issue 37

21 June 2004

"keys in car" motor insurance disputes, complaints about discrimination, and redress for "loss of investment opportunity"

[issue 37 - PDF version opens in new window]

May 2004

ombudsman consults on rule changes needed, for National Savings & Investments (NS&I) to join ombudsman voluntary jurisdiction

10 May 2004

April 2004

ombudsman news - issue 36

29 April 2004

"jurisdiction" issues on banking complaints; disputes where insurers alter policy terms; and mortgage endowment compensation in complex cases

[issue 36 - PDF version opens in new window]

conferences on mortgage endowment complaints-handling

26 April 2004

ombudsman to hold conferences on mortgage endowment complaints-handling - aimed at smaller firms

March 2004

results of consultation on our plan & budget for 2004/05

25 March 2004

ombudsman news - issue 35

11 March 2004

disputes about personal possessions insurance, extended mortgage terms and mortgage endowment compensation in complex situations

[issue 35 - PDF version opens in new window]

recruitment opportunities

2 March 2004

information on current vacancies and career benefits at the Financial Ombudsman Service

February 2004

ombudsman launches new series of events for insurance & mortgage brokers

2 February 2004

January 2004

fair, reasonable, quick and informal

26 January 2004

find out more about our aims & values

ombudsman news - issue 34

16 January 2004

cheques, high-income bonds and unoccupied properties

[issue 34 - PDF version opens in new window]

financial ombudsman consults on budget for 2004/05

9 January 2004

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