skip tocontent

frequently-asked questions

This section answers a number of frequently-asked questions (FAQs) about:

This section gives you quick and easy access to the more commonly-asked questions on a wide range of issues relating to the Financial Ombudsman Service.

using this website

finding my way round

I'm a new visitor to your website. What's the best way to find my way round and locate the pages I need?

legal position for website users

  • what's the legal position on my use of this website?
  • what's the legal position on copyright and this website?
  • what's the legal position on emails sent by the ombudsman?

information about website users?

do you collect and store information about your website users?