This section answers a number of frequently-asked questions (FAQs) about:
what's the ombudsman service doing to help prevent complaints?
does the ombudsman service provide any training or hold conferences or roadshows?
we have received a complaint that we'd like to talk through informally with someone – is that possible?
how can I receive regular news updates of what's happening at the ombudsman service?
what publications might be of interest to my business?
what do businesses have to tell consumers about the ombudsman service?
how can I find out about the ombudsman's approach to cases?