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information for businesses covered by the ombudsman service

This section answers a number of frequently-asked questions (FAQs) about:

support for businesses covered by the ombudsman

publications for businesses

what publications might be of interest to my business?

Our regular newsletter, ombudsman news, includes case studies and feedback on recent complaints - with lots of information about our approach to different types of complaint.

We also publish:

For printed copies of our publications please email our publications team or phone 020 7964 0092.