skip tocontent

information for businesses covered by the ombudsman service

This section answers a number of frequently-asked questions (FAQs) about:

keeping in touch

guides to our process

what guides have you produced to help steer businesses through the ombudsman process?

Our guides for businesses (available to download from this website):

  • give a brief overview of the complaints procedures that all businesses we cover need to have in place
  • explain how the ombudsman fits into the complaints procedures and
  • outline the ombudsman's procedures and general approach.

There is also our series of quick guides for businesses - giving a quick and informal overview of a range of technical issues, from case fees to calculating redress.

And you can watch the video-guide we've made, to see how the ombudsman service works.

If you need any further information please contact our technical advice desk.