This section answers a number of frequently-asked questions (FAQs) about:
what guides have you produced to help steer businesses through the ombudsman process?
Our guides for businesses (available to download from this website):
There is also our series of quick guides for businesses - giving a quick and informal overview of a range of technical issues, from case fees to calculating redress.
And you can watch the video-guide we've made, to see how the ombudsman service works.
If you need any further information please contact our technical advice desk.