skip tocontent

What matters to us most at the ombudsman is fairness.

Fairness isn’t only about making sure our answers and decisions are technically right. It’s also about wanting to make what we do feel right. And we do this by listening, thinking and explaining.

Our values run through everything we think, say and do. This means that fairness is at the heart of our long-held values – which run through everything we do, including how we treat the people that work here:

  • we do the right thing
  • we treat our customers well and respect their needs
  • we do what we say we’ll do
  • we’re inquisitive and build everyone’s knowledge

You can find out more about what we expect of everyone who works here, and what we’re doing to help us meet our commitments to be trusted and respected by our customers by clicking on the links below:

our current opportunities

our current opportunities

Our people are at the heart of our service and have a unique mix of experience, background, knowledge and personality. But what they all have in common is a passion, and an ability to solve the problems people talk to us about.

View our current opportunities

our benefits

our benefits

You’ll be working in a values based organisation, where you can be yourself, have varied and interesting work – and be surrounded by talented people who are passionate about the difference they make. We’ll reward your hard work and commitment by giving you a range of great benefits.