What matters to us most at the ombudsman is fairness.
Fairness isn’t only about making sure our answers and decisions are technically right. It’s also about wanting to make what we do feel right. And we do this by listening, thinking and explaining.
Our values run through everything we think, say and do. This means that fairness is at the heart of our long-held values – which run through everything we do, including how we treat the people that work here:
You can find out more about what we expect of everyone who works here, and what we’re doing to help us meet our commitments to be trusted and respected by our customers by clicking on the links below: