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our social responsibility

Everything we do is guided by our sense of fairness - from the answers we give in the individual complaints we resolve, to our decisions about our own people and resources. To be and to remain fair, it’s essential we understand our people, our customers and our environment, as well as the different communities we represent and serve.

We know our success depends on the diverse skills, experiences and backgrounds that our people bring to us. And we want to create and support an environment where they’re able to do their best - and feel valued for the contribution they make.

... as a free, independent service for consumers, we help people from all backgrounds - and all parts of the community - to settle complaints they might have with their bank, insurance company or finance firm.

We want the people we employ - and our work culture - to reflect and value the diversity of our customers. We’re also fully committed to helping all our people fulfil their potential - with first-class training and outstanding opportunities for career development.

By doing the right thing by everyone we deal with, by being committed to fairness, and by respecting difference - we believe we can offer a service we can be proud of
.

Caroline Wayman, our chief ombudsman

To help us do this, we focus on key areas of social responsibility:

free, fair, for everyone

The UK's official expert in sorting out problems with banking, insurance, PPI, loans, mortgages, pensions and other money and financial complaints.

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